Air & Sea Export Controller

2 weeks ago

Durban, KwaZulu-Natal, South Africa Mshindi Consulting Full time

Introduction of the Company / Client


With a large network all over the world, the company is a true growth partner to its clients offering end-to-end solutions based on its knowhow, its infrastructure, processes, and information systems that ensure operational excellence and the best service quality.


Job Requirements & Responsibilities:

  • Air & Sea Exports
  • Arrange freight services for customers, aligned with customer's freight management needs and in line with (CS)SOP, GW and industry policies and procedures, to ensure customer satisfaction.
  • Review customer's freight requests and select appropriate carrier.
  • Coordinate gathering and handover of freight documents.
  • Framing of Export Air and Sea Customs Bills of Entry and Cargo dues / Shipping Orders
  • Monitor and confirm arrival of freight to customer.
  • Execute client contact and align customer needs and services provided.
  • Pricing & Tariffs: Provide customers with rate requests.
  • Administration
  • Gather documents and information, process and setup files and ensure proper handover of files and documentation, in line with Geodis and industry policies and procedures, to ensure proper administration of files and enable a clear overview of operational activities.
  • Gather information and documentation from customers and setup files in the operational system.
  • Break down documents from airline or shipper and calculate charges, process in operational system.
  • Close files, pass invoices and credit memos.
  • Ensure proper handover of documents.
  • Customer Business Implementation
  • Implement new customer contracts and coordinate the correct execution of accompanying (CS) OP's, aligned with SLA, GW and industry policies and procedures, to ensure customer satisfaction.
  • Provide support with development of new (CS)SOPs in cooperation with sales and Customer Business Implementation
  • Align new customers (CS) SOPs within team and provide colleagues with support.

Experience Required:

  • Vocational work and thinking level,
  • Knowledge of customs
  • Good communication skills,
  • Good Microsoft Office skills
  • Financial awareness
  • Fluent in English and local language
  • Needs preferably 35 years of experience in export freight forwarding.

Benefits
Company contributions to Risk, pension and 50% of medical aid.

Job Types:
Full-time, Permanent

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Education:

  • Certificate (preferred)

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