Sea Logistics Customer Care Specialist Export
1 week ago
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Your Role :Sea Logistics Customer Care Specialist supports customers by providing helpful information, answering questions, and responding to complaints. To provide front line support for clients and customers and to ensure that customers are satisfied with products, services, and features. To be accountable for maintaining excellent service for our internal and external customers. They are account owner of house accounts (personally own an account portfolio).
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Your Responsibilities:
- Customer Care and Satisfaction: to pro actively advise and consult to ensure customer satisfaction
- Shipment Management: Qualification and entry of customer orders into the operational execution process
- Manage the Complaint Management process, to reach the best resolution
- Quotation Management: Qualification of customer inquiries, provide Kuehne Nagel quotations and updates, set final selling price with individual adjustments within the given price band and in line with the national leeway in decisionmaking (frontline empowerment)
- Customer On boarding: Inclusion and transfer of customer requirements into the Kuehne Nagel systems; Accompanying (initial) customer order
- Customer Data Management: Maintenance and integration of customer data in the Kuehne Nagel systems
- Operational Customer Relationship Management: knowledge exchange with the sale; Establishment of an operative customer relationship (sales support)
- Reporting (creating, refining and reviewing reports)
Your Skills and Experiences:
- You have Matric, NQF Qualification and a Min 4 years of experience in Freight Forwarding and Clearing Sea Logistics, specifically exports
- You have to be a selfstarter, selfdisciplined, selfmotivated and dependable to achieve and conclude your required daily task
- You have analytical, organizational and excellent communication and conflict resolution skills
- You have to have a good understanding of Inco Terms
- You have to have good negotiation skill and able to (Multitask) plan, priorities and execute in a highpressure, fast changing and demanding environment.
- You have decision making & problem solving skills as well as good time management skills
- Ability to work in a team to achieve a common goal, as well as good conflict resolution skills
- Persuasive speaking, empathy, adaptability, use positive language and to have clear communication
About Kuehne+Nagel
With over 80,000 employees at some 1,300 locations in over 100 countries, the Kuehne+Nagel Group is one of the world's leading logistics companies.
CONTACT
Amanda Wasserfall
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