Air & Sea Export Controller
2 weeks ago
Area:
Durban
Requirements:
- Vocational work and thinking level
- Knowledge of customs
- Good communication skills
- Good Microsoft Office skills
- Financial awareness
- Fluent in English and local language
- Needs preferably 35 years of experience in export freight forwarding
- Cargowise and Ship Shape experience would be advantageous
Air & Sea Exports
- Arrange freight services for customers, aligned with customer's freight management needs and in line with (CS) SOP, GW and industry policies and procedures, in order to ensure customer satisfaction.
- Review customer's freight requests and select appropriate carrier
- Coordinate gathering and handover of freight documents
- Framing of Export Air and Sea Customs Bills of Entry and Cargo dues / Shipping Orders
- Monitor and confirm arrival of freight to customer
- Execute client contact and align customer needs and services provided.
- Pricing & Tariffs : Provide customers with rate request
Administration
- Gather documents and information, process and setup files and ensure proper handover of files and documentation, in line with the company and industry policies and procedures, in order to ensure proper administration of files and enable a clear overview of operational activities.
- Gather information and documentation from customers and setup files in the operational system
- Break down documents form airline or shipper and calculate charges, process in operational system
- Close files, pass invoices and credit memos
- Ensure proper hand over of documents
Customer Business Implementation
- Implement new customer contracts and coordinate the correct execution of accompanying (CS) OP's, aligned with SLA, GW and industry policies and procedures, in order to ensure customer satisfaction.
- Provide support with development of new (CS)SOP's in cooperation with sales and Customer Business Implementation
- Align new customers (CS) SOP's within team and provide colleagues with support
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