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Digital Transformation Executive

3 months ago

Cape Town, Western Cape, South Africa Surgo HR & Training Full time
SURGO (PTY) Ltd.

has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others.

The Client is headquartered in New York and has more than 40,000 professionals in locations throughout the United States, Europe, Asia, Latin America, Australia and South Africa.

The Client is recruiting for an experienced Digital Transformation Executive to join their team based in Cape Town.

Job Purpose:


The Digital Transformation Manager leverages the core power of domain expertise as the fulcrum and infuse it with levers that include Artificial Intelligence, Dynamic Analytics, Automation and Robotics, and Next Gen Solutions to drive digital transformation by reimagining customer journeys and enabling agile and intelligent operations to improve revenue growth and profitability of our clients.


Essential Functions:

Responsible for Diagnostic to Solution Proposal creation for Digital projects

Generate ideas for building 'game-changing' capabilities by scanning the market/competition and internal operations

Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset

Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables

Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition

Create best in class products by integrating firm's product footprint and investments - automation, process simulation, re-engineering, domain expertise, analytics etc

Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients

Managing client visits for prospects, existing clients with respect to transformation presentations

Providing transformation solutions and roadmaps for new deals / pursuits

Contribution of creation of showcase content, though leadership white papers, collaterals

Updates job knowledge by studying state-of-the-art tools, technologies, reading professional publications; maintaining personal networks; participating in professional organisations

Primary Internal Interactions:

Business and Account Leadership

Advanced Automation & Robotics

Analytics

Products and Platforms

Quality & Process Excellence

Operations SME's & Supervisors

RFX and deal team

Client Management team

Other enabling functions on need basis

Primary External Interactions:

Existing and Prospect clients

Technical Skills:

Strong Insurance domain preferable though not mandatory

Functional Domain experience in Contact center

Experience with Process Diagnostics and Solutions development

Good understanding of Digital Solutions:
Analytics, Robotics, Process Improvement/Elimination/Lean Six Sigma background and project management

Excellent working knowledge of MS Office - MS Excel, Power Point, Word Doc, Outlook

Proficient with MS-VISIO for flowcharting/process mapping software

Experience of packaging and showcasing capabilities and solutions

Education / Professional Requirements:

Preferred qualifications:
Graduate with experience in digital transformation

Experience with Lean Six Sigma is highly preferred

Work Experience and Additional Requirements:

10+ years of overall experience including 7+ years of project management experience with demonstrated success and financial results with similar experience

Proven ability to drive a solution from start to finish (project management certifications are a plus)

Experience in Insurance/BFSI domain will be given strong preference

Experience of packaging and showcasing capabilities and solutions

Willing to work in 24/7 environment

Ability to travel as required domestically and / or internationally

BPO Contact Centre exposure would be an advantage