Major Investigations Support Manager

2 weeks ago

Cape Town, Western Cape, South Africa British Council Full time
Major Investigations Support Manager

Date:24-May-2023

Location:
Cape Town, Sub Saharan Africa, ZA

Company:
British Council

We support peace and prosperity by building connections, understanding and trust between people in the UK and countries worldwide.

We work directly with individuals to help them gain the skills, confidence and connections to transform their lives and shape a better world in partnership with the UK.

We support them to build networks and explore creative ideas, to learn English, to get a high-quality education and to gain internationally recognised qualifications.

Working with people in over 200 countries and territories, we are on the ground in more than 100 countries. In we reached 650 million people.

Major Investigations Support Manager

Role Purpose


Contribute to the professional investigation services for major fraud/malpractice cases related to all Exams products (existing and in development), internal processes relating to exams integrity and delivery methods, including digital and remotely delivered testing, and ensure investigations are undertaken in line with business needs and priorities, and findings/analysis are utilized to business advantage.


Main accountabilities but not limited to the following:

Internal customer focus- Builds an in-depth understanding of the particular operational context, opportunities, and challenges facing their specific internal customer(s), to ensure the outcome and analysis of investigations work contribute to risk mitigation and prevention. Consults closely with internal customers and other stakeholder to understand current and future business priorities, and produce work outputs accordingly to ensure the services and advice they provide is adaptable to circumstances
Functional Expertise- Provides proactive professional advice and support to internal customers and stakeholders to ensure business practices within investigation functions expertise are high quality, effective, and compliant with relevant industry practices. Completes an annual cycle of formally recognized Continuing Professional Development (CPD) to maintain and deepen their professional expertise. Shares learning with relevant team members. Co-coordinates and contributes to the CPD of Exams Integrity investigators. Keeps abreast of investigation and test security development in the sector. Fully qualified or willing to work to the relevant professional accreditation (e.g. Fraud / Investigations) combined with a track record of practice in the field. Contributes to the development and delivery of training and guidance of other professionals in the field.
Service Improvement- Identifies opportunities for procedural improvements and determines the most appropriate mechanisms and processes for implementing those changes. Demonstrates awareness of relevant governance arrangements that relate to making system or procedural changes Makes technical/professional recommendations that have a measurable impact on local business performance (e.g. in terms of efficiency, quality, reliability, mitigation of risk) May participate as part of a team to support the implementation of policy or system at a corporate or global level within their area of functional expertise.
Consultancy, Analysis, and Problem-solving- Applies advanced knowledge of their technical/professional specialism to solve a range of complex business issues within a specific organizational unit or area of corporate activity Conducts analysis using a range of standard methodologies and across multiple data sets to provide high-quality and evidence-based procedural recommendations/business advice in order to drive informed decision-making. Presents complex information clearly, tailoring the presentation of findings to meet the differing needs of both technical and non-technical audiences appropriately, as required
Relationship and Stakeholder Management- Support liaison with several internal British Council and external bodies, including IELTS cross-partner investigation forums, Counter Fraud, IELTS and Awarding Body stakeholder teams, etc.
Leadership and Management- Plans and prioritizes own work activities to ensure effective delivery of diverse responsibilities and deliverables over a quarterly to an annual time horizon Assist formulation of work plans and coordinates input from others (who may be outside the direct management line) to meet specific objectives As an experienced professional, contributes ideas to support the development of discipline-wide and customer-specific business plans and priorities
Role-specific knowledge and experience:
Essential requirements:

  • You will have experience leading major and complex investigation cases. You will have demonstrated learning in the field of security, fraud etc
  • Professional qualification in a relevant field (e.g. Risk Management, Investigation, Anti-Fraud, Audit, Management). (Desira

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