Ops Manager: Product Manager

2 weeks ago


Midrand, Gauteng, South Africa BCXP Full time
Business unit, Department, Reporting Business Unit
Digital Platform Solutions Department Digital EAS - Outsourcing & AMS Position reports to

Senior Manager:
Delivery Job grade M6
Core Description

Responsible for team that delivers the execution of the Internet product lifecycle management process, including financial and market performance of Telecommunications products through the product life cycle.

The role optimises product performance and customer satisfaction.

Functions include team management, targeting, competitive positioning, external environment analysis, technology planning and setting product roadmaps and coordination of product line strategies together with relevant stakeholders.

Responsible for defining the strategic product portfolio direction and objectives to ensure execution of the business strategy. Key Deliverables / Primary Functions
Gather and analyse market requirements and convert these into system requirements; drive the development of differentiated products or enhance existing products, with defined processes
Manage product portfolio, including development of description, value proposition, offerings and packages, cost and pricing and maintain product information on operational support systems
Manage product performance, including fulfilment assurance, financial performance and product life cycle considerations (i.e. building product roadmaps, particularly technology roadmaps)
Position products and outbound messaging with collateral, and enable the sales force through training, incentives and battle cards
Promote products externally with press, clients, and partners and monitor the competition
Measure existing customer service performance, continually refresh and optimise technology and conduct research and development
Manage change requests, paper and electronic invoices, order forms price plans and feature and package
3 years' experience
OR
Grade 12 & 5 years' experience Certifications Professional Memberships in Relevant Industry Level of Engagement & Span of Control

Span of Control:

Level of Engagement:
Engagement will all levels within the organisation, internal and external to the business. Special Requirements / Employment Condition Drivers Licence and Reliable Vehicle - both required Workplace / Physical Requirements Non-Billable Client Roaming Hybrid Remote Worker
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