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German Customer Service Representative
2 weeks ago
This is an amazing opportunity for
German Speakers to move to Hungry / Romania for great work opportunity, wherein support will be provided in visa processing for relocation to Romania or Hungry.
Job Responsibility
- Efficient and effective response to Germanspeaking customer inquiries through all available channels
Voice Process
- Identify customer needs and ensure that they are taken into account when providing a customeroriented service
- Ensure that service level agreements are met by accurately completing the required tasks and positive communication with all parties involved (2nd line, 3rd line, etc.) to enable timely problem resolution
- Follow the agreed processes for resolving customer inquiries and, if necessary, make their own contribution to process improvement.
- Independent management of customer interaction to ensure that all agreed quality characteristics are met and exceeded.
- Demonstrates appropriate sense of urgency for customer responses
- All other duties as assigned
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