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German Customer Service Consultant
2 weeks ago
This is a work-from-home opportunity.
Responsibilities:
- Assist passengers with travel-related inquiries in German and English
- Use airline reservations systems and handle voice calls and written correspondence
- Interact daily with international passengers, addressing queries and feedback
- Meet specific key performance indicators and client service levels
Requirements:
- Native-level fluency in German (verbal and written)
- Located in South Africa with a permanent residence permit or South African ID
- Strong computer literacy and technical skills
- No criminal record
- Flexibility to work shifts
- Previous customer service experience is a plus
Benefits:
- Competitive annual remuneration
- Full-time permanent contract with 40 hours per week
- Operational 24/7, 365 days a year with rotational shifts
- 4-week fully paid training
- 4-month probation period
- Health insurance coverage provided
- Possibility of working from home with specific requirements
Shift Pattern:
- 09:00 – 17:30 (Early Shift)
- 10:30 – 19:00 (Late Shift)
- 09:00 – 17:30 (Saturday)
- No shift on Sundays
- Rotational roster with adjustments for Daylight Savings
- Note: Shifts are subject to change based on client needs
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