German Customer Service Consultant

2 weeks ago


Cape Town, Western Cape, South Africa RMV Solutions Pty Ltd Full time
Job Description

This is a work-from-home opportunity.

Responsibilities:

  • Assist passengers with travel-related inquiries in German and English
  • Use airline reservations systems and handle voice calls and written correspondence
  • Interact daily with international passengers, addressing queries and feedback
  • Meet specific key performance indicators and client service levels

Requirements:

  • Native-level fluency in German (verbal and written)
  • Located in South Africa with a permanent residence permit or South African ID
  • Strong computer literacy and technical skills
  • No criminal record
  • Flexibility to work shifts
  • Previous customer service experience is a plus

Benefits:

  • Competitive annual remuneration
  • Full-time permanent contract with 40 hours per week
  • Operational 24/7, 365 days a year with rotational shifts
  • 4-week fully paid training
  • 4-month probation period
  • Health insurance coverage provided
  • Possibility of working from home with specific requirements

Shift Pattern:

  • 09:00 – 17:30 (Early Shift)
  • 10:30 – 19:00 (Late Shift)
  • 09:00 – 17:30 (Saturday)
  • No shift on Sundays
  • Rotational roster with adjustments for Daylight Savings
  • Note: Shifts are subject to change based on client needs


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