Technical Service Manager
2 weeks ago
Location:
Sandton, Johannesburg - Hybrid
Salary:
R R45 000 per month CTC and negotiable depending on skills and experience
Our client is a multi-award winning, well-established software solutions business that specializes in document management solutions.
They are looking for a highly motivated Technical Manager to join their team and take charge of the technical operations of the company.
Key Responsibilities:
Oversee the technical team and manage their day-to-day operations
Ensure that the technical team delivers high-quality services to clients
Manage technical budgets and ensure profitability of the technical department
Manage minimum stock holding and ensure the availability of necessary parts and equipment
Manage technical certifications and ensure that the team is up to date with the latest technologies and industry standards
Manage Vendor service and supply chain, Print IT Resolution - Drivers, Print Management Software, Manage Printer Roll Out Projects, Papercut Deployment and My Q Deployment
Ensure that all technical projects are delivered on time, within budget, and meet the client's requirements
Develop and implement processes and procedures to improve the efficiency and effectiveness of the technical department
Maintain strong relationships with key suppliers and vendors
Collaborate with other departments to ensure the overall success of the business
Key Requirements:
5+ years of experience in managing technical teams and operations
Experience with document management solutions or related fields is highly preferred
Excellent leadership, communication, and problem-solving skills
Strong knowledge and understanding of technical systems and processes
Ability to manage multiple projects simultaneously and prioritize tasks effectively
Strong analytical and decision-making skills
Experience with managing budgets and ensuring profitability
Ability to build and maintain strong relationships with clients, vendors, and other stakeholders
Ability to adapt to a fast-paced and dynamic work environment
Salary:
R30, R45,000.00 per month
Ability to commute/relocate:
- Sandton, Gauteng: Reliably commute or planning to relocate before starting work (required)
Experience:
- managed print services: 3 years (required)
- copier and printer servicing: 3 years (required)
- papercut: 1 year (preferred)
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