Manager Technical Liaison
4 weeks ago
**Job Description**:
**KEY PERFORMANCE AREAS**:
Manage the Service Repair, Warranty and Parts Business at Dealerships
Maintain Business relationships with Customers, Dealerships, and Business partners/suppliers
Investigate and report all product quality issues to HML
Launch and Manage Service and Recall Campaigns
Liaise closely the production plant on quality issues
Diagnostic Explorer support
Gather and analyze product problem information and data and submit reports as well as PFR's (Product Feedback Reports).
Manage the policy budget provided for out of warranty on known technical problems correctly.
Ensure that the budget is adhered to.
Maintain job related administration functions and records.
Will be required to travel and sometimes at short notice.
**QUALIFICATIONS**:
NQF Level 6 (Minimum 360 credits on level 8 framework) N6 Technical Diploma or Relevant.
Automotive Trade Test Diploma (Technical Diploma) - Qualified Diesel Technician.
Code EC (14) driver’s license
**Experience**:
Experience in Franchised Truck Motor Workshop Management
Vehicle repairs experience - 5 years
Head Office experience in dealership management - 5 years
Warranty repair support/approval - 5 years
In-depth Root cause analysis - 5 years
Warranty and Quality management with OEM/Plant/dealership - 5 years
Fully computer literate including literacy Lotus Notes, MS Office and Outlook.
Report writing skills are a requirement.
Experience at a Dealership will be advantageous
**COMPETENCIES**:
2
Technical knowledge and skills
Planning and organizing
Information monitoring
Customer focus and service orientation
Self-management
Financial management and control
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