Technical Call Centre Agent

2 weeks ago


Parktown North, Gauteng, South Africa Merchants SA Full time
Looking for a job to challenge your excellent customer service skills? Look no further


Calling all Inbound call centre agents to work for an international company based in Parktown to support the drive to increase brand equity, and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements.

Ensure prompt resolution of queries so that customer service levels can be maximised and the business can achieve sustainable competitiveness and act as the link between customers and depot functions.


Qualifications:

  • Matric certificate (mandatory)
  • Must have technical and/or billing experience

Experience:

  • Criminal and credit check (clear ITC)
  • 12 years customer service/ inbound call centre experience
  • Technical/ billing experience (mandatory)
  • Good typing skills, data capturing ability
  • Administration skills
  • Computer literacy (MS Office)
  • Fluent in English and another official South African language
Must be willing to work night shift hours and must be flexible

Ability to commute/relocate:

  • Parktown, Gauteng: Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 2023/03/03

  • Parktown North, Gauteng, South Africa Resourceful Personnel cc Full time

    Call Center Supervisor: responsible for training and encouraging their team of Call Centre Representatives as they answer questions, address complaints, and give client support. You are in charge of managing call centre activities and performance. Plan, manage and supervise call centre staff to ensure that daily, weekly, and monthly quotas are met. Ensure...

  • Sales Agent

    2 weeks ago


    Parktown North, Gauteng, South Africa Call Centre Staffing Full time

    Our client - one of the leading companies in the insurance sector is looking for self motivated Sales Consultants to sell funeral cover to new and existing clients.Minimum 3 years Sales experience in a Call Centre with at least 1 year selling Life Cover.MatricRE Certificate and FAIS credits (advantageous)Hours: Willing and available to work overtime as and...


  • Parktown North, Gauteng, South Africa First Consult Full time

    Insurance Sales Call Centre AgentsWe are an accredited Financial Services Business, based in the Randburg area. We have built a strong brand in the financial services industry with integrity in financial services at the core of our business. We are looking for persons/individuals with excellent work ethic, passion for sales, driven & self-motivated. Once you...


  • Parktown North, Gauteng, South Africa Thanda Human Capital Full time

    JOB DESCRIPTIONMy client based in Parktown is seeking to employ Media TV Call Centre Agents with extensive troubleshooting experience.This is an American Night call centre there I am looking for the following:PLEASE NOTE, I NEED CANDIDATES WITH TROUBLESHOOTING EXPERIENCE OF WIFI'S, ROUTERS, MEDIA TV'S. IF YOU DO NOT HAVE THIS EXPERIENCE I CAN NOT ASSIST YOU...

  • Call Centre Manager

    2 weeks ago


    Parktown North, Gauteng, South Africa Paradigm Recruitment Full time

    Call Centre Manager - JHB NorthRequirements:Own vehicle & SA Driver's LicenseMust have Call Centre Supervisory or Management experienceIT Industry experience would be an advantageExcellent communication skillsMust be very patient and have previous experience training junior call centre staffShould be service orientated and strive for excellent customer...


  • Parktown North, Gauteng, South Africa Thanda Human Capital Full time

    My client based in Parktown is seeking to employ Media TV Call Centre Agents with extensive troubleshooting experience.This is an American Night call centre there I am looking for the following:PLEASE NOTE, I NEED CANDIDATES WITH TROUBLESHOOTING EXPERIENCE OF WIFI'S, ROUTERS, MEDIA TV'S. IF YOU DO NOT HAVE THIS EXPERIENCE I CAN NOT ASSIST YOU Matric Neutral...


  • Parktown North, Gauteng, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further.Calling all Customer Service Agents for an International Company which is a broadcasting and cable television giant.We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client...

  • Sales Agent

    2 weeks ago


    Parktown North, Gauteng, South Africa MyCalling Full time

    Calling all Sales call centre agents to work for an international company based in Parktown and Randburg to support the drive to increase brand equity, and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to meet customer requirements....


  • Parktown North, Gauteng, South Africa Thanda Human Capital Full time

    My client based in Parktwn is seeking to employ Media TV Call Centre Agents with extensive troubleshooting experience.This is an American Night call centre there I am looking for the following:PLEASE NOTE, I NEED CANDIDATES WITH TROUBLESHOOTING EXPERIENCE OF WIFI'S, ROUTERS, MEDIA TV'S. IF YOU DO NOT HAVE THIS EXPERIENCE I CAN NOT ASSIST YOU Matric Brilliant...


  • Parktown North, Gauteng, South Africa MyCalling Full time

    Looking for a job to challenge your excellent customer service skills? Look no further.Calling all Customer Service Agents for an International Company.We are on the lookout for vibrant, energetic, and driven individuals to join our contact centre team of customer service experts for our international client Our team of expert trainers look forward to...


  • Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

    THE JOB AT A GLANCEWHAT WILL YOU DO? Maintain desk SLA through adherence to schedules, defined processes and workplan Followup on customer calls where necessary Document all call information according to standard operating procedures Complete call logs and issue reference numbers to customers Manage and resolve customer complaints Provide customers with...


  • Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

    THE JOB AT A GLANCEWHAT WILL YOU DO? Maintain desk SLA through adherence to schedules, defined processes and workplan Followup on customer calls where necessary Document all call information according to standard operating procedures Complete call logs and issue reference numbers to customers Manage and resolve customer complaints Provide customers with...

  • Sales Agent

    2 weeks ago


    Parktown North, Gauteng, South Africa Call Centre Staffing Full time

    Our client - one of the leading companies in the insurance sector is looking for self motivated Sales Consultants to sell funeral cover to new and existing clients.Minimum 2 years Sales experience in Life or Funeral (with targets attached to the sales)MatricRE Certificate and FAIS credits (advantageous)Hours: Willing and available to work overtime as and...


  • Parktown North, Gauteng, South Africa Rand Mutual Assurance Full time

    THE JOB AT A GLANCEAs a Learner: Contact Centre Agent, you will be reporting to the Contact Centre Manager. The learnership Programme is based in Parktown Johannesburg. The duration of this Learnership programme is 12 months and will commence in January 2024. You will gain skills, knowledge, and experience, whilst at the same time, positioning the successful...

  • Team Leader

    2 weeks ago


    Parktown North, Gauteng, South Africa MyCalling Full time

    Are you ready to take the next step in your career?The purpose of this role is to ensure the day-to-day management of a team of Agents, in a manner that is in line with excellent service delivery to meet the client's contractual obligations.What would make you a good fit for this role? Must be willing and able to work in a shifted environment.Requirements: 1...


  • Parktown North, Gauteng, South Africa Morchents SA Full time

    Looking for a job to challenge your excellent customer service skills? Look no furtherCalling all Inbound call centre agents in Parktown to support the drive to increase brand equity, and corporate reputation by providing telephonic support to customers through the establishment of good customer relations and by marketing the company products and services to...


  • Parktown North, Gauteng, South Africa Respublica Student Living Full time

    Administration Loading of invoices and onboarding all suppliers Create Lead sheets per Residence and manage the lead sheets (CY and FY report) Capture meeting notes and distribute to appropriate stakeholders Daily administrative tasks to ensure the Sales and Marketing department runs smoothly All casual and temp staff administration Attend sales briefings...

  • Team Leader

    2 weeks ago


    Parktown North, Gauteng, South Africa MyCalling Full time

    Team Leader - Agents (Nightshift)Work With The BestAt Merchants our vision is to create meaningful and sustainable futures for our people, by driving a culture of continuous learning through the many skills and development programmes we offer, which are designed to develop talent and fulfil potential.We place our people at the centre of everything we do and...


  • Parktown North, Gauteng, South Africa Global Connect Recruitment Full time

    Our Client is seeking a Sales Team Manger, this role takes responsibility for the day to day management of a team of Sales Agents in the CallCentre. It is a first line management role that controls, manages and motivates the team of sales agents including the monitoring and attainment of sales targets, staff productivity, quality and compliance adherence,...

  • Outbound Sales Agent

    2 weeks ago


    Parktown North, Gauteng, South Africa Global Connect Recruitment Full time

    Our client is seeking Sales Agents (selling long-term Insurance will be advantage)What will you do? Sell life insurance telephonically Achieve sales targets Adhere to Quality and Compliance processes to minimize business risk Maintain optimal operational efficiencies based on productivity measures Adapt and change to fit in with changing business operational...