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Dmc Travel Specialist

3 months ago

Johannesburg, Gauteng, South Africa HotelJobs Full time

KEY OUTPUTS:

  • Creative planning and designing of itineraries
  • Managing the reservations process for bookings in a manner which ensures guest budget is achieved
  • Handling of bookings from quote to finalising, invoicing and travel documents
  • Consistent and clear communication with agents, sales teams, preferred supplier partners and colleagues
  • Emergency duty will be on a rotational basis as per the DMC Emergency BOP
  • Working hours early and late shift on a weekly rotational basis
  • Calm and professional manner of servicing agents and guests
  • Proactive selling of our products and services ensuring the best possible safari for the guests
  • An independent, curious and "can do it" nature
  • Upholding the company values

KNOWLEDGE REQUIRED:

  • A passion for delivering service excellence
  • A good knowledge of South Africa, Southern and East Africa preferable
  • A willingness and aptitude to learn

SKILLS REQUIRED:

  • Good understanding of terms and conditions, product knowledge, third party and safari destinations
  • Understanding of travel industry channels
  • Excellent computer skills including:
  • Tourplan advantageous
  • ESS is essential
  • WETU
  • Understanding of quantitative and qualitative data analysis and being able to make decisions based on these analyses
  • Understanding and knowledge of the different markets in which andBeyond operates in
  • Relevant understanding of Business to create and formulate a strategy and make commercial decisions
  • Sales process and methodologies
  • Problemsolving skills
  • Experiential Creativity (Crafting Experiences)
  • Guest/Client Delight

PREVIOUS WORK EXPERIENCE REQUIRED:

  • Minimum of 5 years previous tour consulting experience required