Cruise Specialist
2 weeks ago
Previous Experience:
Tour consultant experience at a senior level in an inbound tour-operating environment for a minimum of 7 years.
Creative itinerary design, experience with costings and quoting.
Excellent relationship building skills.
Good product knowledge of Southern Africa.
Team
- work, and also be able autonomous when required.
Office/administration skills.
Understanding of on the ground operations and excellent quality control.
Travel Diploma.
Good English communication verbal and written.
Qualifications:
Matric Certificate.
Travel Diploma.
Key Areas of Focus:
Prepare competitive quotations and innovative itineraries for Cruise Agents using negotiated rates from approved suppliers with the aim of securing the most business possible.
Ensure the margin strategy as set out by Management is adhered to.
Include a minimum of 20% new touring options per proposal and ensure that the proposal is prepared as per agreed processes and communication around the proposal is clear, engaging and sales orientated.
Collect rates based on all quoted programs including rates, validity, inclusions/exclusions, payment & cancellation terms, before sending onto JNB Database and Accounts Teams.
Send through all quoted information to Cruise Finance Consultant and Database Team to facilitate PLI/H&S collection and loading therefore onto TS.
Re-quote programs as necessary and forward that information onto Cruise Finance to upload/correct on TS.
Book all services (including flights where applicable) timeously upon selection of services by the Cruise Agent and update all trackers on the cruise drive.
Pre-book: Guide services and port representatives (as required).
Manage waitlist and confirmation on Pre/Post/Hotel Stays and Overland programs as received from agents.
Upsell port services by means of alternative tour programs, shuttle services, crew tours, managing excursion waitlist as needed.
Collate invoice details, after obtaining final numbers & rooming lists from agent, for Overlands and Pre/Post Land & Hotel services and send onto Cruise Finance in order to prepare invoice & to send to agent days prior to date of travel).
Prepare the Shorex, overland, Pre/Post land & hotel stay and turnaround for introduction to Operations Contractor (2 weeks prior to ships arrival), whilst continuing office support during this period and through the voyage.
Preparation of file includes preparing movement schedule, ordering water, completely the monthly forecast including debit card requirements & ticket requirements, staff travel etc.
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