Key Accounts Administrator

2 weeks ago

Cape Town, Western Cape, South Africa Rentokil Initial Full time

Rentokil Initial:

Rentokil Initial is a Global services company employing over 35,000 colleagues across 70 countries.

The Company is at the cutting edge of technology and innovation as it strives to protect people and enhance lives, by controlling pests, improving hygiene and improving interior spaces with plants and scenting.

We are experts in the fields we operate in, investing in training, science, innovation and technology, and affording our employees Opportunities for Growth and Development
Listening and acting on feedback is part of our culture to support colleagues and our customers. Rentokil Initial regards equality and fairness as a fundamental right of all of its colleagues.
We live our values of Service, Relationships and Teamwork which were identified by our colleagues across the world.

Our family of businesses:


Rentokil Pest Control is the world's leading commercial pest control company who provide quality, diligent and friendly services to all our customers.

We operate in over 65 countries and we are ranked in the top 3 in 63 of those.

We are highly innovative and have leading technical and scientific expertise and our customers look to us for our knowledge and integrity.

Although we don't provide the most luxurious of services, this is certainly essential for all of our customers, and to make sure service happens.

Initial Hygiene is the world's leading hygiene services company who provide quality, diligent and friendly services to all our customers.

We operate in over 40 countries and we are ranked in the top 3 in 38 of those. We produce high quality, tailored hygiene product ranges for washrooms - across all sectors and industries where our customers look to us for our knowledge and integrity

Ambius is the world leader in providing interior landscaping services for a range of customers from boutique hotels, to shopping centres.

We use planting, scenting, flowers, artwork and exterior landscaping maintenance to improve the environment for the benefit of the customer and their employees.

Ambius is a global brand across North America, Europe South Africa and Australia.

Requirements:


The purpose of this role is to ensure a high standard of service is delivered to every customer, ensuring service call outs are resolved within the business SLA.

This requires a clear understanding of the business processes, ensuring customer excellence is central to all activities whilst consistently meeting the required performance standards.

The role will require close working relationships with Key Account Managers, Area Support Managers, and the local operations.

  • First point of contact for all National Account emergency work
  • Coordination of service attendance and liaising with client at every stage
  • Follow up on service attendance ensuring service reports and certificates have been received
  • Retrospective costing along with supporting evidence sent to customer and payment requested
  • Ensuring all completed works have been sent for processing
  • Tracking and monitoring all work orders
  • Updating all customer portals with required information
  • Developing strong relationships with Key customers
  • Develop a close working relationship with KAM's and branch network

Additional Responsibilities:

  • Raising icabs tickets / complaints to the relevant personnel
  • Assistance with debt recovery with KAM

Skills:

  • Good numeracy & literacy skills.
  • Good IT skills.
  • Ability to use internet
  • Proven communication skills to both internal and external stakeholders.
  • Good eye for detail with a high level of accuracy.
  • Strong commitment to delivering customer excellence.
  • Strong organisation skills to effectively manage and prioritise workload.
  • Ability to manage multiple tasks in a very fast paced environment
Qualifications and Experience

  • Matric
  • Good numeracy & literacy skills.
  • Good IT skills.
  • Ability to use internet
  • Proven communication skills to both internal and external stakeholders.
  • Good eye for detail with a high level of accuracy.
  • Strong commitment to delivering customer excellence.
  • Strong organisation skills to effectively manage and prioritise workload.
  • Ability to manage multiple tasks in a very fast paced environment
  • Evidence of sufficient experience to demonstrate ability
  • Valid drivers licence

Benefits:

Employment Equity

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