Key Accounts Assistant

2 weeks ago

Cape Town, Western Cape, South Africa Clicks Group Limited Full time

Listing reference:
click_016556

Listing status:
Online

Apply by: 27 April 2024

Position summary Industry:
FMCG & Supply Management

Job category:
Other: FMCG, Retail, Wholesale and Supply Chain

Location:
Cape Town

Contract:
Permanent

EE position:
Yes

Introduction We are seeking to appoint a Key Accounts Assistant (Pharmacy) - Western Cape/Gqeberha. The candidate will report into the Regional Key Accounts Manager.
THE APPLICANT MUST BE BASED IN CAPE TOWN IN OUR MONTAGUE GARDENS DC.

Job Purpose:

To perform all office administration for the Regional Key Account manager to enable effective delivery of the service level agreements within the Clicks / Hospital channel, in line with the UPD strategic and Group objectives.


Key Performance Areas:

  • Maintain the general filing system and file all correspondence in an accurate and traceable manner.
  • Track, report and manage escalations regarding outstanding shorts.
  • Manage shorts investigations with stock control (per SLA requirements).
  • Manage paperwork to and from the warehouse accurately and timeously.
  • Timeous handling of mail and parcels.
  • Manage efficient and professional handling of visitors.
  • Manage and maintain adhoc administrative tasks.
  • Answering of customer calls, e-mails and requests from all internal and external stakeholders.
  • Administrators' performance, time keeping and quality assurance.
  • To receive calls, mails, faxes and attend to all queries.
  • Timeous management of urgent and regular queries.
  • Timeous delivery of daily, weekly and monthly reports.
  • Escalation management on outstanding items from stock control.
  • Track and monitor queries until resolution.
  • Drive efficiency with all correspondence and queries received.
  • Maintain a neat and orderly workspace always.
  • Effective time management to ensure achievement of SLA requirements (required to be at work 15 mins before the start of their shift).

Skills:

  • Outlook (End User Computing)
  • Advanced Excel
  • Checking for accuracy
  • Ethics
  • Performing clerical work
  • Researching
  • Taking personal responsibility
Thinking logically

Knowledge:

  • Knowledge of Audit Standards
  • Knowledge of business processes
  • Knowledge of Customer invoicing, statements
  • Writing and Reporting
  • Working with People
  • Following Instructions and Procedures
  • Certificate in Office administration or similar will be advantageous

Minimum Job Related Experience:

  • Sound understanding of office administration
  • Filing and all-round administration
  • Pharmaceutical exposure (Advantage) and working on SAP is very critical.
  • Microsoft Office (Outlook, Excel and Computer Skills)
N

B:

We endeavor to provide feedback to all candidates whenever possible, however, if you don't hear from us within 14 days from the closing date, please consider your application unsuccessful.

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