Key Accounts Manager

2 weeks ago

Cape Town, Western Cape, South Africa Servest Careers Full time

Job Context:


Servest (Pty) Ltd, a Leading Facilities Management Company has a challenging opportunity for Key Accounts Manager reporting to the National Strategic Key Accounts Manager to be based at their Cape Town Offices.

The position is for their Cleaning Division.

Minimum Requirements:

Matric
Diploma/Degree
Minimum 4-5 years relevant experience within the cleaning industry
Minimum of 5 years in a customer facing role
Proficiency in MS Office, as well as CX/CRM software.
Valid driver's license

Ability to work well under pressure
Problem solving skills.
Emotional intelligence

Duties & Responsibilities:

Building and maintaining a relationship with allocated accounts, and visiting these at least once a quarter or as per client's requirements
Minimum of X client visits per week
Ensuring that all cancellations / threatened cancellations are addressed as follows:
Respond to client within 1 hour of notification.
Meet with client within 48 hours of receiving notification (NSKAM / Operations Director / Managing Director to assist)
Address all client concerns timeously
All cancellations must be recorded.
3 months forecast required on possible losses (recorded)
Report and ensure corrective action are taken with regards to any breaches in delivery with the operational team (Ops/Branch and Regional managers)

CRM Management - Sales Force must be updated on a weekly basis - ensuring that the integrity of the information inserted into the management system is not comprised and to ensure there is validity and it is adding value to the business/retentions.

Analysis/unpacking of lost business reports & CPR reports - corrective actions to be implemented based on analysis to mitigate losses.

Client negotiations to ensure optimised site profitability
Collaborate with the operational team to ensure that contractual obligations are met (clients to be held to signed contract)

Upsell on existing service(s) & completing tenders on existing clients with the support of the operational team and submission by the Tender Administrator/Tender manager.

Contract resigns - as per portfolio prior to lapse/expiry of current contract. - 90%
To be able to draft Costings, proposals, addendums, Service Level Agreements
Do site survey and reports when required.
Identify new opportunities for the company - lead generation to sales.
Timeous response on queries received. - Communicate with client on receipt of query and depending on risk it must be resolved with 48Hours.
Feedback and communication with all internal departments - management, sales, operations, finance, debtors' liaison, and clients

Ensure that annual increases are communicated to all clients allocated to him / her and ensure that billing adjustments are done timeously.

Attend weekly feedback meetings with your NSKAM.
Attend monthly sales meeting with Divisional Sales Manager
There may be additional duties or changes to the above description - flexibility is key

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