Fleet Controller

2 weeks ago

Durban, KwaZulu-Natal, South Africa Platinum Recruitment Solutions Full time

Job Description:

Staff performance overseen:

  • Effort is made to establish productive working relationships / mutual respect.
  • Work related matters are readily discussed.
  • Policies and procedures; Neatness/tidiness of personnel
  • Non-compliance of policy and procedures are dealt with immediately.
  • Staff are informed of changes to policy and procedures.
  • Advice is offered in a helpful manner.
  • Commitments to others are met (Feedback).
  • Concerns over the quality of work is directly raised and discussed with people concerned.
  • Performance Assessments, In accordance with Disciplinary Actions.
  • Immediate manager is kept informed about activities, progress, results, and achievements.
  • Potential and actual conflicts are identified, and actions promptly taken.
  • Confidentiality is maintained.
  • Disciplinary and grievance procedures are carried out with minimum delay.

Trip Requirements:

  • Ensure that the Drivers have the necessary accessories when leaving on a trip.

Fleet operations are maintained:

  • The staff is utilized optimally.
  • Dealing with daily break/road fitness test.
  • Assuring that staff's work and service levels meet organizational standards, legal requirements, and customer expectations.
  • The maintaining of company standards i.e. cleanliness of coaches, service schedules, fuel consumption, aesthetics of all vehicles.
  • Department Head to be informed of all issues and problems encountered asap.
  • The reduction in complaints on a continues basis.
  • Handling of accident investigations.
  • Continues risk management evaluation.

Daily Briefing and De-briefing

  • Ensure that the following aspects are checked (Pre-Trip Inspection) and completed by Drivers.
  • Completed pre-trip inspections
  • Coach registration no. indicated.
  • License and Drivers card valid and displayed.
  • KM reading at departure from Depot.
  • KM reading on arrival in Depot.
  • Trailer registration no. indicated.
  • Particulars of drivers
  • Wheels and Tyres (incl spare wheel)
  • Condition and Operation of front lights
  • Condition and Operation of rear lights
  • Exterior of coach
  • Trailer and all relevant accessories
  • Tools and spares

Fleet operations monitored and controlled

  • Establish the status of daily coach plan.
  • Amend the plan if appropriate and inform necessary parties.
  • Develop contingency plans to cater for unplanned events.
  • Collect and analyze information relating to coach movement.
  • Prepare and issue required authorities and instructions for Pro Drivers and support staff.
  • Maintain communications with internal and external customers – Ops Rooms.
  • Update information management system
  • Log coaches late
  • Coordinate resource movements
  • Tracking system
  • Drive Cam
  • Complete documentation required for the shift and for unplanned events.
  • Proper handover to be done when changing shifts.

??Breakdown and Technical Support provided

  • Technical advice is communicated in a professional manner.
  • Technical Information is accurate
  • Identifying technical error and confirm with Technical Department.
  • Identifying feasible operational solution to ensure smooth running of departure/arrival points.
  • Pro Drivers are guided to solve technical problems, ie:
  • Check ID key
  • Correct starting of coaches.
  • Workshop/Ops room staff are informed of breakdown status immediately.
  • Breakdown information and down-time is accurately reported.
  • Logging late report.
  • Communications and support are maintained with Pro Drivers and passengers until the coach departs.
  • Constant communication between Operations and Offices are maintained to ensure accurate information is relayed to customers during breakdown.
  • Accidents to be logged on system.
  • All reports regarding captured accidents MUST be completed by responsible person who captured accident on system.

????Customer service is provided

  • Deal with customer inquiries courteously and efficiently (Appraisals / Complaints)
  • Fleet Controller responsible for logging complaints must resolve/finalize the complaint within 14 days.
  • Questions are used to clarify the customer's needs or concerns.
  • Assistance from other staff is sought when a customer s inquiry cannot be fully answered.
  • Knowledge of services and /or operations is used to respond to customer's needs.
  • Special needs are addressed.
  • Provide feedback to managers and internal and external customers.
  • Handling of accidents???????

Non-revenue vehicles/airport transfers and transfers

  • Ensure to accept outlook airport transfers.
  • Ensure when reporting for duty to view all outlook calendars.
  • Communicate responsible drivers contact details to staff member doing the Airport transfer.
  • Non-revenue vehicles checklist for tools i.e., Jack/wheel spanner/spare wheel/triangle with kilometres to be verified daily and sent through to Ops manager.
  • Ensure that checklist is filed for record purposes and archived.

Accurate capturing of all systems relevant to the position

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