Technical Support

2 weeks ago


Johannesburg, Gauteng, South Africa Tradam Solutions Full time

Hours:
Shifts may vary. The NOC is open 24/7 NOC Technicians work four 12-hour shifts.


Duties and Responsibilities:

Monitors Dashboards and Ticketing Systems.
Reviews alarm activity and notifies appropriate parties.
Responds immediately to issues and/or escalate them when appropriate.
Remotely resolves issues.
Answers phones and provides exemplary customer service.
Troubleshoots ATM/alarm calls and Camera Surveillance.
Performs daily, manual status checks.
Performs other related duties as required.
Responsible for maintenance of NOC owned Systems and Tools
Ensure best practices are followed with the operation of NOC Tools
Actively seek out opportunities to improve existing NOC Procedures, Systems, and Tools
Keep existing NOC Systems and Tools up to date with current and vetted patches
Maintain knowledge of recent patches and updates to NOC Systems and Tools
Review & Update Policies and Procedures for NOC Systems and Tools on a regular basis
Maintain configurations of NOC Systems and Tools and ensure standard configurations are maintained with best practices in mind
Bring up any Critical Issue with NOC Systems and Tools that may cause damage to the Business, be it client or Sourcepass
Assist other NOC Teams with escalations & questions for NOC systems
Interact with Vendors to ensure proper support and training is being utilized
Assist RMM Manager with the creation of automation to solve NOC-related problems
Assist and/or champion the implementation of new systems within the NOC
Assist and/or champion the migration of systems from acquisitions into the NOC

Skillsets
2-3 years' experience in IT related position
A+ N+
Experience performing daily system monitoring and health checks for various products (i.e., network, security, etc.)
Confident triaging alerts and reporting of incidents
Ability to correlate data points and determine if an event or incident (i.e., security or network) has occurred
Experience and up-to-date with security best practices and hardening as it relates to protecting enterprise environments from the latest threat landscape
Understanding of how DNS works for both legitimate and malicious purposes
Understanding network protocols and traffic flow in an enterprise environment
The ability to communicate clearly with verbal and written skills
Must demonstrate a "can-do" attitude; be self-motivated
Critical thinking and decision making
  • Technical Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa She Recruits Full time

    Do you have a combined ability of sound technical knowledge and a passion to work with clients? Our Alternative Energy providing company is looking for a technical support agent to join the dynamic. The individual in this role will provide first line of product solutions/support for customer enquiries relating to Technical equipment. QualificationsGrade 12...

  • Technical Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa Stryker Full time

    Why customer service at Stryker?Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker...

  • Technical Support

    2 weeks ago


    Johannesburg, Gauteng, South Africa ALSTOM Full time

    Req ID:412097We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signalling and digital mobility solutions. Joining us means joining a truly global community of more...


  • Johannesburg, Gauteng, South Africa LexisNexis Full time

    This position provides high quality telephonic technical support and problem resolution to customers each day, in a manner that meets or exceeds defined department objectives to protect and increase LexisNexis revenues. Additionally, this position initiates the escalation process for unresolved customer problems. Technical Support Representatives performing...


  • Johannesburg, Gauteng, South Africa The Core Group Full time

    iStore is the home of everything Apple, and Africa's largest Apple Premium Reseller. With a retail footprint of more than 30 physical and online stores across Africa that provide expert advice, Apple Authorised Repairs, Business, Education, training and technical support for anything and everything Apple.The iStore Technical Support Technicians are a...


  • Johannesburg, Gauteng, South Africa Metrowatt Full time

    Your RoleResponsibilitiesTechnical Support: Troubleshoot and resolve technical issues related to solar energy solutions, electrical equipment, and installations. Diagnose problems, identify root causes, and develop solutions or workarounds to restore functionality. Document and track all customer interactions and technical issues in the support ticketing...


  • Johannesburg, Gauteng, South Africa Belmar Personnel Full time

    BenoniA vacancy exists in Static Power for light current technical support person. The person shall report to the Sales manager.The incumbent provides technical support to Sales Department for Static group products to ensure that correct technical and cost models are employedMain responsibilities: Provide technical support to Sales Department of DC and AC...


  • Johannesburg, Gauteng, South Africa beBee Professionals Full time

    BeBee Professionals is looking for a Technical Support Analyst to join our team in Johannesburg.The successful candidate will be responsible for providing technical support to our customers, troubleshooting and resolving technical issues, and providing technical advice and guidance.The ideal candidate should have: A degree in Computer Science, Information...


  • Johannesburg, Gauteng, South Africa RELX Full time

    About the Role As a Technical Support Representative, you will provide technical end-user desktop computer support as needed. You will install, configure, and troubleshoot desktop systems, workstations, and network issues under supervision. Responsibilities Providing high quality telephonic technical support and problem resolution to customers each...


  • Johannesburg, Gauteng, South Africa Normet Full time

    We are a fast growing and innovative company with a mission to lead the transformation into a more digital and sustainable tomorrow. We are Normet, a courageous, committed and caring company where everyone has courage to shine.Job Description - Technical Service SupportJob Title: Normet Africa-Technical Service SupportDepartment: ServiceReporting to:...


  • Johannesburg, Gauteng, South Africa Sas Full time

    Technical Support Engineer – Hybrid Technical Support Engineer Nice to meet you We're the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence – and questions into answers.We're also a debt-free multi-billion-dollar organization on our path to IPO-readiness. If you're looking...


  • Johannesburg, Gauteng, South Africa Perssol Full time

    Company DescriptionPersSol (Pty) LTD is a provider of recruitment/human resources services to multiple industries in South Africa. The company has a national footprint and is committed to delivering the best talent to clients' organizations and their staffing requirements.Role DescriptionThis is a full-time on-site role for a Technical Support Specialist...


  • Johannesburg, Gauteng, South Africa LexisNexis Full time

    Do you enjoy resolving customer issue to achieve customer satisfaction?Do you enjoy troubleshooting and resolving customer technical problems quickly?About our TeamLexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,300 employees worldwide, is part of RELX, a global provider of information-based analytics and decision...


  • Johannesburg, Gauteng, South Africa Freedom Won (Pty) Ltd Full time

    Key Responsibilities: Oversee the daytoday operations of the Technical Support Team. Act as a senior agent who will drive customer satisfaction through customer support. Act as a mentor and provide oversight, coaching, and training to technical support staff. Be the point of contact when it comes to technical escalations. Record and track team SLAs and...


  • Johannesburg, Gauteng, South Africa Oxyon People Solutions Full time

    Purpose of the position:To provide a high level of technical support to all our customers in the EMEA region, with specific focus to Africa. To ensure the team continually offers the best level of service in terms of services and equipment.Major Areas of Responsibilities:Do installations and commissioning of all the company's monitoring Radar models in...


  • Johannesburg, Gauteng, South Africa GAP Consulting Full time

    Gauteng, JHB - Northern Suburbs Automotive Manufacturers (OEM) & Importers Market Related | Negotiable Job ref: OEM000096/LvdW Vacancy type: PermanentSHIFTINTOHIGHCAREER by joining an Automotive Manufacturer that seeks the expertise of a Head Office Technical Support Administrator Minimum of 3 to 5 years' experience in OEM Aftersales Technical Support...


  • Johannesburg, Gauteng, South Africa Adcorp Holdings Full time

    SynopsisOur client is looking for a Technical Support Consultant. This role will expose you to a diverse working environment with endless opportunities to grow as an individual and to work for an organization that promotes equality. This is a contract role (6-month contract) based in Johannesburg.The primary purpose of this role is to function as a 1st level...


  • Johannesburg, Gauteng, South Africa Turner & Townsend Full time

    Company DescriptionAt Turner & Townsend we're passionate about making the difference. That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society. Every day we help our clients deliver ambitious and highly technical projects in over 119 offices and 49 countries...


  • Johannesburg, Gauteng, South Africa PRR Recruitment Services Full time

    Technical Support Engineer - SQL and Qlikview The ideal candidate will have suitable qualifications and experience to join this dynamic team Strong experience in IIS administration Performance Monitoring Maintenance plans Setting up replicationAccess Control Installation and administration of Qlikview SLA Supporting DevOPS Disaster Recover min 3 -5 years...


  • Johannesburg, Gauteng, South Africa Watson-Marlow Fluid Technology Solutions Full time

    Location: Honeydew, Johannesburg, South Africa, 2170Benefits: Enhanced Carer/Paternity Leave, Additional Holiday, EAP and moreAre you a driven, commercially minded professional? We're currently seeking a Technical Sales Support to join us. our Technical Sales Support role will be responsibile for managing and assisting Customers, Sales Engineers and Internal...