IT Technical Support Consultant
2 weeks ago
At Turner & Townsend we're passionate about making the difference.
That means delivering better outcomes for our clients, helping our people to realize their potential, and doing our part to create a prosperous society.
Every day we help our clients deliver ambitious and highly technical projects in over 119 offices and 49 countries worldwide.
We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Johannesburg office to all our users across the global business.
Job Description:
Overall requirement:
We are looking to recruit a Technical Support Consultant to work within our globally distributed IT team, to provide IT technical support from the Johannesburg office to all our users across the global business.
Essential Skills:
Excellent interpersonal and PC support skills, User & Server Administration, Active Directory & Azure AD, MS Windows 10 Enterprise, MS 365 including Exchange online, Office, Endpoint manager, etc.
Principal Duties, Responsibilities & Accountabilities:
Responsibilities will include:
- Provide day to day IT support to all our people, including call logging, troubleshooting, IT admin tasks such as new user setup, password resets, and PC builds
- Support of the IT environment, including servers, systems, networks, and other devices
- To assist on various projects and upgrades to meet Turner & Townsend's goals
- Assist in office moves and changes with respect to the installation and changes to the IT and Voice infrastructures and all associated peripherals
- Monitor daily backups, manage asset database, and control software register
- Build positive working relationships with the business
Qualifications:
Requirements:
Core Technical Experience:
- All round IT support specialist with at least three years' experience of handson, remote and telephone support
- Experience of user administration, Active Directory, Microsoft Exchange 365, and Outlook in a corporate environment
- Handson experience of LAN, WAN and VPN, troubleshooting and support
- Proven track record of working in a support environment supporting multiple users across multiple locations
- Supporting and troubleshooting Office 365 products (MS Teams, One Drive, SharePoint etc.), Antivirus (MS Defender), Veritas BackupExec, etc.
- Deploying image / software through Intune/SCCM
Core Behavioural Skills:
- Confident individual with good interpersonal skills, able to deal with people at all levels and communicate to users in a clear, nontechnical language.
- Analytically minded, able to break down and understand information.
- Must be comfortable with working in a fastmoving, dynamic environment.
- Strongly customerfocused, used to providing support to demanding users.
- Good organisational skills, used to managing and prioritising own workload.
- Ability to report on progress, timescales, outstanding and completed activities.
- Our inspired people share our vision and mission. We provide a great place to work, where each person has the opportunity and voice to affect change._
- We want our people to succeed both in work and life. To support this we promote a healthy, productive and flexible working environment that respects worklife balance._
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