People Operations Manager

2 weeks ago

Cape Town, Western Cape, South Africa Luno Full time

About the team:

Here at Luno, our People team innovates and develops human-centric practices, through a Global people network. We are a forward-thinking, ambitious, and close-knit team. We embrace our diversity, roll up our sleeves, and support each other's growth and quest for excellence.


We are no drama llamas, we think big, deliver big - all whilst having loads of fun, and finding creative ways to make wellbeing a priority.

_Oh, and we love emojis, all things weird, and one of our team members is Harry Potter obsessed Yes, that is a disclaimer _

Soooo, does working in a global, high-performing, smart and authentically innovative (_possibly weird and wonderful_) team interest you? If so, READ ON and learn more_if not, READ ON - you may change your mind_

The role in a nutshell:

Your mission will be:

  • Delivering on the team metric of creating a WOW employee experience by ensuring that all people processes within the employee lifecycle are seamless with a high focus on UX, self service, automation and our values (Moontality)
  • Developing a team that can support the business
  • Taking ownership for delivering a worldclass remote or hybrid global onboarding experience that makes our new joiners feel like they belong at Luno
  • Demonstrating operational excellence by continuously upgrading our people processes to support the changes of our growing business
  • Smart scaling of our systems and data capabilities
  • Manage and support the systems that are used to support the HR functions such as recruiting, onboarding, performance management, compensation, benefits administration, and employee data management. Champion to the wider people team to make use of the full functionality (including updates) and ability to demonstrate the ROI of the system.
  • Play a key role in people data analytics and reporting, collecting and maintaining employee data, analysing and interpreting data to identify trends and insights, and generating regular and ad hoc reports to provide HR and business leaders with the information they need to make informed decisions. Helps drive organisational performance and success by providing valuable insights into employee behaviour, engagement, and performance.
  • Also be responsible for training employees on how to use the system, troubleshooting issues, and staying up to date with industry trends and best practices.

A little about you:

  • A strong human resources systems background, with at least 6 years experience
  • Experience in developing and/or updating people related processes and world class policies
  • Experience in sourcing, onboarding and integrating various HR related systems, with a track record of optimising people tools
  • It would be advantageous to have experience using Jira, Notion, G-Suite, CultureAmp, Paycor, Greenhouse or HiBob.
  • Experience within a fast paced, changing environment
  • Experience leading a team, with global people management experience as a bonus
  • Global onboarding experience will be a bonus

Life at Luno:

  • Forwardthinking and ambitious team that values diversity, hard work, and the continuous quest for excellence.
  • Remote but reachable work policy gives you the freedom to choose between working from home or the office.
  • Improve body and mind, with excellent private medical insurance.
  • Free training courses on Learnerbly.
  • 0 fees with Luno from the day you start.
  • Generous maternity / paternity and even pawternity for your furry friend.
  • Annual Inspiration Day.
  • A collaborative, friendly work community, with regular social events and virtual cooking, dancing, drawing and house planting classes hosted by our Lunauts.
  • Free lunch and snacks.
  • Free access to Headspace a full library of guided meditations, sleep stories, and music.

About us:

Luno makes it simple to buy, store and explore crypto.

More than 10 million people have chosen to invest in crypto with Luno using our platform, which is available on Apple, Android and as a desktop experience.

We've enabled over $52bn of transactions and we securely store over $1bn for our customers around the world.


Our mission is to put the power of crypto in everyone's hands because we believe that giving people access to a robust and fair financial system is a basic human right.

We are with customers at every step of their investment journey with clear, jargon-free information and an easy-to-use app experience that helps people get started from as little as $10.


In order to make crypto accessible to everyone, everywhere, we're on the ground in more than 40 markets across North America, Africa, Asia and Europe.

We are registered with all local financial intelligence authorities and proud of our strong AML measures and world-leading compliance teams.

All the crypto we store for our customers is regularly verified by independent auditors. Luno is the trusted guide that will bring crypto to over 1 billion people by 2030.

  • We are an equal opportunity employer and value diversity at o

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