Administrator (Single Samples)

2 weeks ago

Potchefstroom, North-West, South Africa SGS Full time
Company Description

SGS is the world's leading inspection, verification, testing and certification company. SGS is recognized as the global benchmark for quality and integrity. With more than 97,000 employees, SGS operates a network of over 2,600 offices and laboratories around the world.

Job Description:

Responsibilities:

  • Gathering all necessary information regarding samples from clients.
  • Arranging the pickup of samples from Potch and other remote areas and the sending to the lab.
  • Followup and confirmation that the samples were received by the lab.
  • Opening an order line for all single samples on the Business Info Worksheet (BI)
  • Completing the lab list and sending an internal order number and client info to the lab
  • Obtaining signed order forms and Purchase Order Numbers for all singles samples
  • Saving of single sample order forms on the server
  • Keeping client info up to date on the Customer list on the BI
  • Sending through of information for BOSS orders to be opened on BOSS.
  • Sending out of results of all single samples and coordinating with Agronomists if recommendations must be done.
  • Requesting client invoices for single samples
  • Sending out of invoices to clients for single samples
  • All admin related to Zambia and all other African Countries' single samples.
  • Help with other divisional tasks where requested.
  • Collecting expense claims, sending them for checking and uploading all expense claims on Doc-IT for approval.

Key Performance Indicators:

  • Work must be done systematically and with the highest level of accuracy.
  • Turnaround time of receiving and sending of samples and results is of the utmost importance.
  • Telephones to be answered immediately in a friendly and professional manner
  • Adhere to all quality and safety requirements of the SGS management system.
  • Perform any other reasonable tasks as assigned by direct line manager.

Qualifications:

Competencies

  • Excellent telephone etiquette
  • Good interpersonal skills
  • Must be able to work under pressure and to solve problems
  • Must work organized and accurately
  • English and Afrikaans (Read, write and speak)
  • Drivers license

Education

  • Grade 1
  • Formal Secretarial / Admin / Receptionist Course (Recommended)
  • Computer literacy in Excel, Word and Outlook
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