Retention Specialist

2 weeks ago

Bryanston, South Africa Featherway Recruiting Full time

Retention Specialist

Industry:
Merchant Services / VAS / Merchant Acquiring.

Location:
Sandton

Start Date:
March / April '24


A successful retention specialist has a persuasive attitude, excellent customer relationship skills, and a passion for sales and business development.


Responsibilities:

  • Communicating with customers and sales representatives and other stake holders within the VP.
  • Analyzing customer behavior and Identifying industry trends.
  • Gathering information about customer complaints and concerns.
  • Developing proactive and reactive retention strategies based on feedback and industry trends.
  • Negotiating with customers to renew contracts, retain business and possibly develop new business.
  • Educating the sales force on customer retention solutions.
  • Reporting on Industry and clientbased trends.
  • Building positive relationships with customers and other stake holders.

Requirements:

  • 3> Retentions experience in Merchant services, payment systems / VAS and merchant acquiring.
  • Bachelor's degree in sales, marketing preferable.
  • Excellent customer service skills.
  • Advanced communication, conflict resolution and interpersonal skills.
  • Organizational skills.

Salary:
R25 000,00 - R35 000,00 per month

Application Question(s):

  • Do you have 3> years client retention experience.
  • Do you have 35 years experience in Merchant Acquiring / VAS

Language:

  • Fluent English and Afrikaans (required)

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