Retention Specialist

**Retention Specialist**

**Industry: Merchant Services / VAS / Merchant Acquiring.**

**Location: Sandton**

**Start Date: March / April ‘24**

A successful retention specialist has a persuasive attitude, excellent customer relationship skills, and a passion for sales and business development.

**Responsibilities**:

- Communicating with customers and sales representatives and other stake holders within the VP.
- Analyzing customer behavior and Identifying industry trends.
- Gathering information about customer complaints and concerns.
- Developing proactive and reactive retention strategies based on feedback and industry trends.
- Negotiating with customers to renew contracts, retain business and possibly develop new business.
- Educating the sales force on customer retention solutions.
- Reporting on Industry and client-based trends.
- Building positive relationships with customers and other stake holders.

**Requirements**:

- 3> Retentions experience in Merchant services, payment systems / VAS and merchant acquiring.
- Bachelor's degree in sales, marketing - preferable.
- Excellent customer service skills.
- Advanced communication, conflict resolution and interpersonal skills.
- Organizational skills.

**Salary**: R25 000,00 - R35 000,00 per month

Application Question(s):

- Do you have 3> years client retention experience.
- Do you have 3-5 years experience in Merchant Acquiring / VAS

**Language**:

- Fluent English and Afrikaans (required)