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Administrator: Claims Europcar Cape Town Depot
3 months ago
We are looking for an Administrator with relevant experience and an understanding of the claims process on the ground in the Rental space.
We need someone who is professional and friendly, meticulously accurate, well organised, committed to the objectives of the role and highly resilient in achieving them.
Position Overview:
The purpose of the position is to ensure accurate investigating of claim related queries, provision of feedback to stakeholders and processing of credit notes in order to support the achievement of customer service and performance standards.
To effectively manage the out of service vehicle requirements and ensure downtime of each vehicle is monitred and kept within acceptable limits.
Specific Role Responsibilities:
Job Outputs
- Create claims not generated by branches.
- Obtaining quotations from various OEMs and monitoring of pricing/ availability
- Daily reporting of delays/down days
- Updating claims data in accordance with the standardized process.
- Following up on outstanding documentation from branches.
- Resolving all procurement related queries within 48 hours or escalation is required thereafter.
- Resolving of Claims related queries.
- Maintaining relationships with external workshops and panel shops.
- Distribution, follow up and collection of damaged vehicles to work/panel shops.
- All administrative work requisite of the department.
Qualifications and Experience:
Minimum Experience
- 2 years car rental and/or claims/maintenance administrator experience
Minimum Qualifications & Requirements
- Grade 1
- Valid Code 08 Driver license, at least 2 years old.
- Communication skills: must be fully bilingual.
Skills and Personal Attributes:
Competencies:
- Delighting Customers
- Verbal Communication
- Team Work
- Creating and Sustaining Social Responsibility
- Continuous Improvement
- Integrity
- Excellent communication skills
- Strong administrative skills
- Ability to work with a sense of urgency
- Ability to work with self motivation
- Negotiation skills
- The ability to explain and communicate company procedures in a calm, professional manner.
- Scrupulous attention to detail to ensure claim queries are resolved correctly and timeously.
- Able to work under pressure.
- Able to manage time
- Emotional control when dealing with customers, superiors, colleagues and other stakeholders.
- Logic and sound judgment
- Able to work independently and provide timely feedback to stakeholders.
Personal Attributes:
- Committed
- Professional
- Resilient
- Must be a quick learner
- A team player
- Willing to put in extra time if required.
- Presentable
- Punctual
