Fuel Management Systems Technical Specialist

2 weeks ago

Johannesburg, Gauteng, South Africa Gilbarco Full time

JOB TITLE:
FMS Technical Specialist

DEPARTMENT:
DDS (Retail)

REPORTING TO:
Senior Insite360 specialist

LOCATION:
Johannesburg

ADDITIONAL INFO:

PURPOSE OF POSITION
This position provides support to Gilbarco AFS customers enrolled in Wet Stock Management Services. The Analyst will identify, investigate, close-out and or provide solutions to system generated and customer reported incidents.

Responsibilities include and not limited to first line technical support involving on-site engineers and playing a pivotal supporting role to the service account manager in providing monthly statistical reporting information.


KEY RESPONSIBILITIES

  • Ensure the timely completion of all daily operational tasks.
  • Provide specialist support to field personnel to help identify and correct customer site issues.
  • Ensure all customer reporting deadlines are met.
  • Responsible for ensuring all customer support and follow up procedures to support new and existing customers are created and implemented.
  • Serve as a contributing member on various teams and provide information and support.
  • Support field test activities for new services as required.
  • Troubleshooting of remote communication issues, primarily modem and TCP/IP communication protocols.
  • Develop and maintain a detailed knowledge of all system capabilities. Be able to use knowledge developed to provide a higher level of analysis over and above current processes.
  • Work closely with Management to assist in the development and implementation of new/modified services. In addition to these functions, employees are required to carry out such other duties as may reasonably be required.
  • Assist in the implementation of effective management controls and assist in the monitoring of customer accounts through regular reporting and daily management activities.

DELEGATION OF AUTHORITY
As per the actual Schedule of Levels of Authority within Gilbarco AFS.

POSITION RELATIONSHIPS

Internal

  • Works directly FMS Team leader
  • All Departmental Managers
  • Training & Development Department
  • Team members: Needs to develop a strong working relationship with team members to ensure that countermeasures initiated as required are seen through.
  • EMEA: Global WMS teams to deliver services and consult
  • Technical team for escalated calls to be resolved

External

  • Customers: Needs to be highly customer focused, and able to form effective working relationships with key customers,
  • Approved Subcontractors: Effective management of subcontractor and supplier relationships based on various contracts for work carried out onsite

MEASURES OF PERFORMANCE (INDICATORS)

Leading

  • Zero Loss Time incidences (LTI), 100% near miss / potential incidences with implemented corrective action within 14 days, 100% employee participation in NM / PI reporting and achievement of HSSE targets
  • Sustained use of Standard Work in area of responsibility

Lagging

  • Internal SLA as set by the General Manager
  • Drive continuous productivity level improvements measured by completed analysis on various delivery issues
  • Maintain Variances on tanks at 0.5% on a continuous basis for project and maintenance calls
  • Meet / exceed all customer contracted KPI's

PERSONAL QUALIFICATIONS & EXPERIENCE

Education/achievements

Required

  • Degree
  • Information Systems

Preferred

  • BSc Computer Science

Experience/Knowledge

Required

  • SQL (SSRS and SSIS)
  • Oracle
  • SAP Business Objects
  • Robotics
  • Process automation
  • API (software interface)

Preferred

  • Fuel Reconciliation experience in
  • Understanding of the demands of the retail/forecourt and Oil industry.

Specific Skills

Required

  • Data cleaning and preparation
  • Creating data visualizations
  • Creating dashboards and reports
  • Writing and communication
  • Data analysis and exploration
  • Statistical knowledge

Preferred

  • Analytical and problemsolving skills.
  • Strong communication & interpersonal skills
  • Attention to detail.
  • Personal Organisation and time management
  • Understand the importance of being "hands on" in our operational processes and customer relations.
  • Quality First: Plan & execute accurate, complete, timely and reliable work. Integrity never compromised.
  • Management by Fact: Gathers, analyses, and summarizes data to draw rational, factbased conclusions

ROLE SPECIFIC COMPETENCIES & BEHAVIOURS

Customer Driven

  • Gains insight into customer needs.
  • Identifies opportunities that benefit the customer.
  • Builds and delivers solution that meet customer expectation.
  • Establishes and maintains effective customer relationships.

Collaborative

  • Works cooperatively with others across the organization to achieve shared objectives.
  • Represents own interest while being fair to others and their areas.
  • Partners with others to get work done.
  • Credits others for their contributions and accomplishments.
  • Gains trust and support of others.
**Inclu

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