Operations Agent Johannesburg

2 weeks ago

Johannesburg, Gauteng, South Africa World Courier Full time

  • What you will be doing
  • World Courier
Our commitment to People, Quality and Innovation means we deliver career opportunities that few others can match.

From our beginnings 50 years ago couriering time sensitive high importance documents to today's cutting edge logistics solutions for Cell & Gene Therapies that save lives, we now have over 3,000 employees at 140 offices in more than 50 countries worldwide and are part of Fortune 10 corporation AmerisourceBergen.


INDWC
:

The Operations Agent will be responsible for all Operational functions. Adhering to all World Courier SOP's, Working Instructions and policies. This role will require supportive activities to the Operations Supervisor in Johannesburg.

PRIMARY DUTIES AND RESPONSIBILITIES:

Operational compliance & Operational excellence

Dispatch

  • Driver management (deliveries, collections)
  • Alert domestic agent and other offices overnight shipments, include delivery instructions
  • Packaging & temperature monitor preparation
  • Vehicle checklists / daily fuel slips / service & repair bookings
  • Fridge / Freezer checklists
  • Gel pack preparation & stock levels
  • GTC Cleaning records
  • Temperature monitor management
  • Packaging & temperature monitor recoveries
  • Refrigerant replenishments
  • TMS & DASH updates
  • Dry ice orders
Exports

  • Prepare & submit export documents
  • Maintain EDI systems
  • Airline bookings
  • TMS updates
  • Route confirmation
  • RIT Management, refrigerant replenishment
  • Export compliance (CAA/Customs)
  • Export Ad-Hoc airline rates
  • Jetstream
  • Request charges from vendors (truck hire, DG packaging etc)
  • Resolve export delays (customs, DAFF etc)
  • Airline interface on OP-Star program.
Imports

  • Prepare & submit import paperwork. Low & high value (includes consignee brokers)
  • Monitor the customs clearance progress
  • Resolve import delays (customs queries/stops, DAFF, DoH etc)
  • Ensure compliance with import authorities (SARS and other entities)
  • WS and TMS updates including import charges
  • Monitor temperature requirements thoroughly
  • Ensure replenishment instructions are carried out and updated in the WS and TMS system
  • Request charges from vendors (truck hire, DG packaging etc)
  • Ensure import regulations are met (DoH, DAFF etc)
Ensure complete usage and completion of the following mentioned programs:

  • Transport Management System (TMS)
  • Jetstream
  • ShipShape (Imports & Exports)
  • DASH
  • Bio-Star Next-Gen (OMNI)
  • CTM-Star
  • Op-Star
  • Optiview
  • Coldstream Select
  • X-Act & Cubixx
  • Any new and upcoming programs / systems
Quality and support functions

  • Ensure that the Operational Key Indicators (KPI) are meeting the organizations expectations.
  • Support the Customer Service department as well as the Sales department whenever required.
  • Support the Operations Supervisor Johannesburg where needed
  • Ensure the companies temperature control handling SOP's are being followed rigorously in order to ensure shipment integrity at any time.
Administrative tasks

  • Ensuring that all charges are allocated in all jobs correctly and accurately.
  • Uploading of PODs into TMS Jobs & DASH on a daily basis.
  • Ensuring Vehicle check sheets are in order and completed as per SOP requirements.
  • Ensuring that all SOP, Work Instructions and Policies annex documents are completed as per GDP requirements.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS:

  • Background environment in the courier/freight industry
  • NSC / SC / Matric / Grade 1
  • Valid Driver's License (Code B or higher) [Manual Transmission]

REPORTS DIRECTLY TO:

Operations Supervisor Johannesburg

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Proficiency with Office program package

Strong communication skills - both verbal and written

Fluency in English

Ability to complete multiple tasks, work under pressure and meet deadlines -> excellent organizational and time management skills

Able to prioritise workload

Self Motivated

High attention to detail
What your background should look like

  • Experience listed in description above
What AmerisourceBergen offers

We offer competitive total rewards compensation.

Our commitment to our associates includes benefit programs that are comprehensive, diverse and designed to meet the various needs across our associate population.

Throughout our global footprint and various business units, we take a balanced approach to the benefits we offer. Many benefits are company-paid, while others are available through associate contributions. Specific benefit offerings may vary by location, position and/or business unit.

Schedule

Full time

Affiliated Companies

Affiliated Companies:

World Courier South Africa (Proprietary) Ltd.

Equal Employment Opportunity

AmerisourceBergen is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state o

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