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Manager
3 months ago
Ensure that guests have a pleasant experience and plan, direct, or coordinate activities to ensure that the facility is efficient and profitable.
Duties
- Inspect guest rooms, public areas, and grounds for cleanliness and appearance
- Ensure that company standards for guest services, décor, and housekeeping are met
- Answer questions from guests about the lodging facility's policies and services
- Monitor staff performance to ensure that guests are happy and that the facility is well run
- Coordinate the facility's frontdesk activities and resolve problems
- Plan, implement and manage overall daily operations
- Plan and organize activities to drive sales
- Manage and monitor expenses
- Manage and track inventory
- Plan and implement marketing campaigns with marketing teams
- Build and maintain strong relationships with visitors and clients
- Build relationships with vendors
- Suggest and implement new ideas
- Determine KPIs
- Track KPIs and produce reports
- Hire and train new staff
- Evaluate staff performance
- Ensure safety and adherence to rules and regulations
- Prepare and manage schedules and shifts
Requirements:
- Proven experience as Hotel/Lodge Manager or relevant role
- Fluency in English
- Knowledge of other languages is a big plus
- Understanding of all hotel management
- Excellent knowledge of MS Office
- Excellent customer service skills
- Great decision making and problems solving skills
- Good leadership skills
- Ability to motivate staff
Ability to commute/relocate:
- Cape Town,
Western Cape:
Reliably commute or planning to relocate before starting work (required)
Expected Start Date: 2023/05/01