Junior Manager

3 weeks ago


Cape Town, Western Cape, South Africa Mozambik Full time

Key functional area:
Restaurant Management

Job Title:
Junior Manager

Occupation (Linked to OFO): Restaurant Manager

Grade:

Full time/ Part time:
Full time

Reports to:
Senior Manager

Job summary:
Oversee, direct & coordinate the planning, organizing, training &
leadership necessary to achieve stated objectives in sales, costs,

employee retention, customer service & satisfaction, food quality,

cleanliness & sanitation.

Skill, Knowledge &

Qualifications:

  • Grade 12 or equivalent.


Computer literate
  • Excel, POS.
  • Excellent customer service skills.
  • Experience of at least 1 year in the restaurant industry.
  • Has knowledge in Maths &/or Accountancy.
  • Good interpersonal skills.
  • Teamwork skills.
  • Problem solving skills.
  • Great communication skills.
  • Can handle long working hours & no problem being on
their feet.

  • Motivation skills.

Roles & Responsibilities:

  • Direct the day to day activities in FOH.
  • Inspect entire store & take note of any maintenance
issues.

  • Have daily meetings with waiters to ensure that there is
enough waiters for the shift.

  • Inspect tools of trade.
  • Take note of any physical signs of sickness & unfitness for
duty.

  • Inform & reiterate the COVID19 procedures & of any
developing stories from the National or local authorities.

  • Finish every meeting with a statement/words of
motivation.

  • Make sure that the POS system, credit card machines &
printers are working properly.

  • Check for any online bookings & make sure that they are
added to the other bookings for that day.

  • Ensure that bookings have been confirmed.
  • Ensure the following with customers:
  • That their food comes out on time.
  • That you have been to the tables at least twice
during their visit.

  • That their service & food is to their satisfaction.
  • That any complaints are dealt with quickly &
efficiently.

  • Ensure that the daily complaints are recorded as
soon as possible.

  • Alert Senior Manager immediately if unable to
deal with customer complaints.

  • Answer the phone when needed.
  • Ensure that the correct music in store is always playing &
is at the right sound 2

Job Profile:
Junior Manager - Restaurant

  • Help in the stock take process.
  • If applicable, ensure that the Head Waiter/s complete
their daily tasks.

  • Monitor waiters evaluate to see if they need further
training.

  • Complete all tasks requested by the General Manager.
  • Attend to other ad hoc duties that may arise.

Behavioural indicators:

  • Flexible with regards to time.
  • Enthusiastic.
  • Reliable.
  • Always willing to expand their knowledge.
  • Selfmotivator.
  • Friendly & firm management.
  • Handle pressure.
  • Positive attitude.

Standard measurements:

  • Sales targets
  • Customer service satisfaction
  • Food quality
  • Cleanliness
Own vehicle is a must have

Job Types:
Full-time, Permanent

Salary:
R8,000.00 per month

Ability to commute/relocate:

  • Cape Town,

Western Cape:
Reliably commute or planning to relocate before starting work (required)
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