Client Services Administrator

2 weeks ago

East London, Eastern Cape, South Africa A Triple A Recruitment Full time
Client Services Administrator (Insurance)Client Services Administrator_Long term insurance

Location:
East London


Our client in the long term insurance industry is looking for a competent Client Services Administrator to provide professional first line support to clients and sales support.


Specifications:

  • Render client services
  • Adhere to client service procedures: maturities, policy contracts, loan applications, cancellations, amendments, financial and general enquiries
  • Update client personal details and AIMS notes
  • Provide correct and accurate advice to clients on products and services
  • Inform clients and update changes to their policy
  • Liaise with relevant departments to gather information to resolve clients' queries
  • Maintain required business retention rate
  • Handle all complaints and enquiries
  • Escalate complaints to Office Manager and Complaints Handling Officer
  • Follow complaints procedure
  • Handle all incoming calls and walk-in clients
  • Administrate Claims
  • Verify claims documents as per standard procedure
  • Assist clients with the completion of claim forms
  • Submit all claims received to Head office
  • Submit any outstanding documentation as per Head Office request
  • Keep claims register up to date
  • Advise clients on cancelations
  • Advise the client of the process and disadvantages of cancelation
  • Retain the policy by proposing different options (loan, partial surrender paid up)
  • Inform relevant Sales Manager of the intended cancelation for retention
  • As per clients request follow the standard cancelation procedure
  • Capture client information
  • Inform clients of status of their shares
  • Update clients information on Aims systems
  • Register and forward to Head office
  • Office Administration
  • Manage mail and fax
  • Prepare statistical reports
  • Assist with data capturing when required
  • Encourage clients to complete the survey
  • Fit and Proper Requirements
  • Adhere and comply to FSB board notice in terms of FAIS
  • Documentation and filing procedures
  • Keep record systems up to date
  • File and keep documentation for a period as required by the legislation

Requirements:

  • Recognised Qualification as per the FSB
  • Registration as an Employee Representative (FSB)
  • 2 Years' Experience in the Insurance Industry;
  • 1 Years' experience in: Category A, B, C and retail benefits
Please provide ALL the information requested below, to submit your CV:

Your first name:
Your surname: Your email address Attach the files belowFiles must be:
Smaller than 3 megabytes eachEither MS Word, PDF, Jpeg images or text (txt) files Attach your CV: Attach a copy of your ID: Attach a recent payslip: I agree that AtripleA Recruitment & Temps may collect my personal information as submitted, and make use of this information as set out in the Privacy Policy#J-18808-Ljbffr

  • Client Services Officer

    2 weeks ago

    East London, Eastern Cape, South Africa Ampath Trust Full time

    Advert Reference:P11459 Client Services Officer - East LondonJob Title:Client Services Officer - East LondonClosing Date:2024/03/18Position Available From:Area:East LondonActual Place Of Work:East LondonPosition Type:Full-TimeWeekly Hours:40Time Conditions:5 day Work Week (South Africa)Purpose of Position:To provide fast and professional client services to...

  • Client Services Analyst

    2 weeks ago

    East London, Eastern Cape, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Client Services Analyst to join our team in East London.The successful candidate will be responsible for providing technical support to our clients, ensuring that all customer inquiries are handled in a timely and professional manner.The ideal candidate should have a degree in Computer Science or a related field, as well...

  • Client Services Administrator

    2 weeks ago

    East London, Eastern Cape, South Africa A Triple A Recruitment Full time

    Requirements:Recognized Qualification as per the FSB Registration as an Employee Representative (FSB) 2 Years' Experience in the Insurance Industry; 1 Years' experience in: Category A, B, C and retail benefits#J-18808-Ljbffr

  • Financial Services Administrator

    2 weeks ago

    East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

    Overview:The purpose of this position is to tend to the administration of the financial planning services provided by the company. The company is well-established, and focuses on providing advice that will assist clients in reaching their financial goals. Their aim is to be a firm that focuses on making a difference in its clients' lives.Minimum...

  • Senior Service Administrator

    2 weeks ago

    East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

    Job Title :Senior Service AdministratorEmployment Type :Full TimeExperience :2 to 3 yearsSalary :R14840Job Published :12 April 2024Job Reference No :Overview:To provide support to various departments which include accounts, management and technical department. Ensure stability in profitability by maintaining a high customer satisfaction and retention...

  • Systems Administrator

    2 weeks ago

    East London, Eastern Cape, South Africa Express Personnel Services Full time

    Our dynamic client is looking for a highly skilled and motivated Systems Administrator to join our team. The ideal candidate will have a strong background in IT systems and network administration, as well as experience with cloud computing and virtualization technologies.The Systems Administrator will be responsible for maintaining our company's IT...

  • Senior Manager: Client Services and Projects-ec

    2 weeks ago

    East London, Eastern Cape, South Africa Construction Education & Training Authority Full time

    RESPONSIBILITIES: Manage the development of the operational plan for the Provincial Office in line with the strategic and annual performance plan of the CETA. Manage, monitor, evaluate and report on the implementation of the province's operational plan, taking corrective actions where necessary. Report on the activities of the Provincial Office to relevant...

  • Client Services Officer: Registration Services

    2 weeks ago

    East London, Eastern Cape, South Africa South African Government Department of Labour Full time

    Centre: East LondonREQUIREMENTS:Matriculation/ Grade 12.Knowledge:All Labour Legislations and Regulations, Private Employment Agency regulations and related ILO conventions, Public Service Regulations, Public Service Act, Knowledge of the Departmental Policies, Procedures and Guidelines, Batho Pele principlesSkills:Interpersonal, Telephone etiquette,...

  • Receptionist / Administration Assistant

    2 weeks ago

    East London, Eastern Cape, South Africa Mekan Engineering Services Full time

    SummaryWe are looking for an individual with 2years experience as Administrative Assistant / Receptionist, strong communication and a valid driver's license for our East London BranchQualifications: Grade Twelve Tertiary Qualification advantageousKnowledge, skills and experience Main duties include managing office front desk, Act as the key point of contact...

  • Service Advisor for Motor Industry

    2 weeks ago

    East London, Eastern Cape, South Africa Crossways Support Services Full time

    Service Advisor in Motor IndustryThis position is for an experienced Advisor in the motor-trade. Our busy vehicle parts and service center is hiring a Service Advisor to work one-on-one with our customers and to coordinate with the parts and workshop department for bookings. Your job will be to advise customers on the available parts and service options when...

  • Field Service Agent

    2 weeks ago

    East London, Eastern Cape, South Africa Ulwembu Business Services Full time

    _Please ensure that you answer all pre-screening questions fully & accurately._- Knowledge and Experience_Education: A+ certification N+ certification MCSE or MCITP ITIL Foundation an advantageExperience & Skills: Minimum of 2 years relevant experience within an IT Support environment Previous experience within networking support, software and hardware...

  • Senior Service Administrator

    2 weeks ago

    East London, Eastern Cape, South Africa Abantu Staffing Solutions Full time

    Overview:To provide support to various departments which include accounts, management and technical department. Ensure stability in profitability by maintaining a high customer satisfaction and retention rate.Minimum requirements:National Diploma / Degree in Business Management / Project Management/ Cost and Management Accounting2 – 3 Years related job...

  • Client Delivery Manager

    2 weeks ago

    East London, Eastern Cape, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Client Delivery Manager

    4 weeks ago

    East London, Eastern Cape, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Client Delivery Manager

    1 month ago

    East London, Eastern Cape, South Africa NTT Full time

    NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

  • Administration

    2 weeks ago

    East London, Eastern Cape, South Africa Siyavuya power projects Full time R5 000 - R7 000 per month

     Providing support to the company through both administrative and clerical duties.  Maintaining the office’s stationery, catering supplies and IT equipment.  Involved in the typing and creation of documents as well as the processing of client information. Providing a high standard of service to customers.  Printing and collating all...

  • Payroll Administrator

    2 weeks ago

    East London, Eastern Cape, South Africa Fidelity Services Group Full time

    ADVERTISEMENTPayroll AdministratorArea: East LondonThe above position is vacant out our East London. You will also be required to work closely with current Branch Managers and Operations. This position will also report directly to the allocated Payroll Managers.The overall purpose of this position is Payroll Administrator.Minimum Requirements: At least...

  • Administration Officer

    2 weeks ago

    East London, Eastern Cape, South Africa BLACK UMBRELLAS Full time

    Job PurposeThe Administration Officer will report directly to the Regional Manager and be responsible for the administrative functions of the Business incubator ensuring the front desk and telephones are covered at all times.The primary focus of the role is to facilitate the smooth day to day administration of the Business Incubator and enhancing a...

  • Client Success Specialist

    2 weeks ago

    East London, Eastern Cape, South Africa beBee Professionals Full time

    beBee Professionals is looking for a Client Success Specialist to join our team in East London.The successful candidate will be responsible for providing exceptional customer service to our clients, ensuring that their needs are met and that their experience with beBee Professionals is positive.The ideal candidate should have: A minimum of 2 years of...

  • Amm Systems Administrator

    2 weeks ago

    East London, Eastern Cape, South Africa Nestle Operational Services Worldwide SA Full time

    Location: East LondonCompany:NestléQualification:Matric with Maths and ScienceExperience: 3 years AMM knowledge and Technical Store knowledgePosition SummaryWith a history spanning over 150 years, Nestlé didn't become the world's leading food and beverages brand by chance. Perfection is at the heart of what we do, and our people are always looking for the...