Member Benefits Assurance Consultant

2 weeks ago

Johannesburg, Gauteng, South Africa PPS Recruitment Full time

Job Advert Summary:

A member of the PPS Life Insurance Intermediary Services team reporting to the Team Manager Retentions & Leads.

This role will be responsible to nurture the customer relationship and acts as a sales enabler to drive re-purchase loyalty toward PPS products and services.


The Member Benefits Assurance Consultants analyse customer feedback, negotiate with customers, implement retention strategies, and compile reports for the Team Manager Retentions & Leads.

A top-class Member Benefits Assurance Consultants is able to improve sales by creating lasting bonds with customers.

Minimum Requirements:

Education:

  • A 3year tertiary qualification (Degree/Nat Dip) in sales, marketing, or related field

Experience:

  • 3+ years experience in a similar role.
  • 2+ years call centre experience.
  • 1 year retentions / sales specific experience in the long term insurance or banking industry.
  • Previous Customer Service experience an advantage.

Knowledge and Skills:

  • MS Access and SQL experience/skills.
  • Have excellent verbal and written communication skills in English. A good command of the English Language.
  • Have good decisionmaking skills.
  • FAIS and FICA knowledge.
  • Knowledge of Financial institutions (advantageous)

Competencies:

  • A good business acumen.
  • Drive Personal and Team Accountability.
  • Willing to share knowledge and give expert opinion, and discuss recommendations.
  • Competent writing and communication skills, to present/ communicate/ report on consolidated information.
  • Proactive problem solving in pressure situations.
  • Results Driven.
  • Attention to detail.
  • Have an empathetic but strong phone manner.
  • Should be selfmotivated, reliable and show initiative.

Duties and Responsibilities:

Retention Responsibilities:

  • Communicating with customers and sales representatives.
  • Analyzing customer behavior.
  • Gathering information about customer complaints.
  • Negotiating with customers to renew contracts and retain business.

Other duties:

  • Writing and presenting customer behavior reports.
  • Developing aggressive retention strategies based on customer feedback.
  • To execute policies and procedures related to service delivery in Operations and between other areas.

Stakeholder management:

  • Meeting with the sales team to propose customer retention solutions.
  • Building positive relationships with customers and business associates.
  • Provide support to the broader Life Operations teams.
  • Establish, maintain and build relationships with key stakeholders.

Maintain Product Expertise

  • In order to assess the procedures and system functionality, a Member Benefits Consultant must be an expert in the products offered by PPS. This requires one to take the initiative to master every feature and benefit of each product.

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