Area Manager/retail Coordinator

2 weeks ago

Paardeneiland, South Africa Energia Consulting Full time
Minimum Requirements

  • 5 years Store environment/ Retail Store process and other process improvement and implementation Retail Project Management Dealing with IR matters Workforce scheduling Health and Safety at store level Compliance audits
  • Drivers License and Own Car

Responsibilities:

  • Assist with the execution of daily and monthly reports for the Head of RETAIL and CFO
  • Coordinate with Staff Training, maintenance, and the implementation of Brand College procedures.
  • Manage and complete special projects related to retail
  • Drive performance in terms of targets
  • Co
- ordinate Payroll with targets/commissions - company

  • Ensure all stores are open and able to trade staff, system, connectivity
  • Bi-Monthly Store Meetings with all stores
  • Recruitment
  • Driving sales and targets
  • Evaluating existing operations and developing appropriate strategies.
  • Training store managers in effective sales and supervisory techniques.
  • Creating and communicating sales targets at regular intervals.
  • Monitoring sales across stores to check that quotas are met.
  • Detecting, investigating, and remedying discrepancies in sales across stores, if required.
  • Setting and implementing performance standards across all stores.
  • Ensuring that employees observe company protocols.
  • Co
llaborating with the Retail Compliance and Operations Manager to ensure that operations are consistent across the board.

  • Custodian of Retail POS system
  • System maintenance
  • System trouble shooting in conjunction with IT
  • Promotional coordination
  • Promotional load
  • Promotional communication in conjunction with visual manager
  • Customer care for the retail chain liaise with and resolve complaints
  • Traveling to stores to conduct your duties onsite, as needed.
  • Informing your manager of progress and pitfalls on a regular basis.
  • Implement the strategic planning and major operational and commercial activities of the sales area, responsible for the sales performance and create a people first working environment within the area
  • Co
llaborate with your retail teams and follow-up of the sales strategy to the store managers/store teams, to secure objectives and align with regional goals
-
Work with HR to implement an appropriate staff structure in your stores, to secure operations can be handled with quality and efficiency:


  • Collaborate with the Visual Manager to ensure all sales campaigns are carried out in accordance with Carrol Boyes guidelines and secure a high standard of visual merchandising, support, and challenge to optimise store layouts to drive selling:
-
Ensure all Store Managers receive the appropriate level of training, be aware of talents in the area and enhance succession planning
System management
-
Implement and review all technology related processes, and ensure documentation prepared to train staff members on all required systems:


  • Assist in managing the day-to-day needs of retail stores on the POS system and ensure the correct requirements are in place for stores to operate:
-
Assist in testing of system upgrades and updates as well as provide relevant insights as required
Stock Management
-
Assist stores with day-to-day stock management through implementation of strict control processes and ensuring audits are done in line with processes:


  • Compile product feedback from stores as and when needed:
-
Review in-store damages/testers/shortages/breakages in line with relevant reports and take required action where shortfalls are identified:


  • Assist with sourcing products from stores (Ad hoc)
Campaigns
-
Assist the marketing teams with processes that impact the retail team regarding campaigns:

  • Ensure offers are eligible for POS and test implementation
  • Review VM instructions (Operational/Compliance and review purposes)
  • Review the offer/sale/markdown sheets to ensure information is in line with the business
  • Prepare Campaign information for the Head of Retail
  • Co
mmunicate any changes/updates to stores on campaigns

Customer service
-
Assist the retail teams in-store and at head office with any escalation of customer queries and/or calling customers on escalated queries
Sales
-
Analyze figures to ensure all stores are aligned with head office
IT
-
Assist stores with escalations of call logs that affect the day-to-day functions of the store:

-
System support:

-
Assist IT with any ad hoc information that need to be communicated to and from stores
Communication
-
Communicate important information that impacts the business, in-store processes and head office and ensure that all relevant parties are informed

Salary:
R20, R30,000.00 per month

Education:

  • Diploma (preferred)

Experience:

Retail Area Manager: 5 years (required)

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