Desktop Administrator

2 weeks ago

Cape Town, Western Cape, South Africa Rank Interactive Full time
Company Description

Job Description:

The Desktop Administrator role is to provide 1st line technical support for all the staff in the business. This entails diagnosing, repairing, and maintaining all hardware to ensure optimal workstation performance.

The person is the first point of contact for end users who will troubleshoot problem areas, in person in a timeframe where appropriate and provide effective end-user assistance where required.


  • Setup/Configure/Maintain/Administer desktop computers and peripherals.
  • Harden Windows Operating Systems based on NIST & CIS Guidelines.
  • Install Desktop Software and Applications and test functionality.
  • Provide 1st Support for various software packages.
  • System Patching (Windows Updates, Adobe Updates, Java Updates).
  • RJ45 Cable Patching.
  • Physical Workstation and peripheral relocations.
  • Performs general preventative maintenance tasks on computers, laptops, printers.
  • Hardware Repairs and Upgrades.
  • To organize and maintain various IT Files and hardware/software inventory.
  • To administer the creation, operation, modification and deletion of usernames and password of employees on various systems.
  • Training and educating staff on IT related topics such as Security Awareness and IT Security Policies.
  • Other duties as required by your manager.

Qualifications:

  • Recognised Qualifications and relevant experience
  • A+, N+
  • Reliable and trustworthy.
  • Excellent communication and presentation skills.
  • A personal interest and or hobby in computers and Information Technology who wants to work and grow within this field.
  • Familiarity with general monitoring and system management procedures and concepts.
  • Strong knowledge of Microsoft Operations Systems, PC and Hardware troubleshooting and Office Tools.
  • Ability to work as part of a team (but take individual ownership and responsibility).
  • Excellent written communication skills (articulate, friendly, and polite).
  • Good verbal communication skills.
  • Excellent attention to detail.
  • Demonstrate a calm manner and an ability to handle difficult situations.
  • Ability to work on own initiative.
  • Ability to work independently and meet deadlines.
  • Ideally some gaming related industry knowledge and experience
Additional Information

  • Demonstrates sense of passion and pride about own work.
  • Positive attitude and adapts well to change.
  • Inspires passion and excitement around shared goals, promoting environment of achievement.
  • Confronts and works through tough issues, demonstrating perseverance and a sense of urgency.
  • Has a passion for technology, keeps up to date of new technology and developments and understands the potential impact and value to the business.
  • An ability and desire to learn new skills and technologies.
  • Positive attitude can work with ambiguity and adapts well to change.

What's in it for you we hear you ask?
Join us to unlock benefits and opportunities that will boost your career journey in a vibrant, inclusive and fulfilling work environment - so you can #BeYourself


We'll also invest in your growth by providing development opportunities, leadership training and cutting-edge industry certifications so you have the tools and resources to help you work, win and grow with us.

Immerse yourself in new cultures and gain international exposure through our global business. Collaborate with colleagues from around the globe.

From pensions to bonus schemes, and private medical insurance to life insurance - we've got you covered.
- _Our benefits vary by brand and/or location. Please have a chat with your local Talent Acquisition specialist to find out what's in place in your location._

We aim to do this by facilitating fair and equal access to our services.

If you require a reasonable adjustment to be made, please reach out to let us know ahead of your interview.

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