Asstmgr-front Office I sa

3 weeks ago


Stellenbosch, Western Cape, South Africa Marriott International, Inc Full time
**職務編號**
**工作類別** Rooms & Guest Services Operations
**地點** Protea Hotel Stellenbosch, Techno Avenue, Stellenbosch, South Africa, South Africa 在地圖中查看
**工作編制** Full-Time
**身處外地?** N
**願意海外赴任?** N
**職位類型 管理** Management
**職位概述**

每日協助前廳部經理管理前廳部職能並監督員工。前廳區包括行李員/門衛、總機和客戶服務/前臺。指導並與經理和員工合作,執行確保高效入住和退房流程的程序。確保客人和員工的滿意度,並最大限度地提高部門的財務業績。

**求職者個人資料**

**教育和經驗要求**
- 高中文憑或高中同等學歷 (GED);2 年賓客服務、前臺或相關專業領域工作經驗。

或者
- 在經認可的大學取得酒店及餐廳管理、酒店管理、工商管理或相關專業的兩年制學位;不要求工作經驗。

**核心工作活動**

**支援前臺團隊管理**
- 利用人際關係和溝通技巧來引導、影響和鼓勵他人;宣導健全的財務/業務決策;表現出誠實/正直;以身作則。
- 鼓勵和建立團隊成員之間的相互信任、尊重和合作。
- 監督和管理員工。管理所有日常運營。充分瞭解員工的職位,以便在員工缺勤時履行職責。
- 確保在所有班次表彰員工。
- 建立和維護與員工的開放協作關係。

**監督和支援賓客服務及前臺目標的進展**
- 管理日常運營,確保品質和標準,且每天滿足客戶的期望。
- 制定具體的目標和計劃,以便優先考慮、組織和完成工作。
- 處理投訴,解決糾紛,解決不滿和衝突,或與他人進行協商。
- 努力改善服務表現。
- 與前廳部經理協作,持續改進部門服務。
- 就前廳部目標傳達清晰一致的資訊,以產生預期的成效。
- 參與制定和實施基於評論卡審查和客人滿意度結果的糾正行動計劃。
- 在所有部門會議期間強調客人滿意度,並專注於持續的改進。

**確保卓越的客戶服務**
- 提供超越預期的服務,實現客戶滿意並保留客人。
- 透過溝通和協助個人瞭解客人需求,並在需要時提供指導、回饋和個人輔導,改善服務品質。
- 樹立榜樣,示範適當的行為。
- 為客戶關係樹立積極的榜樣。
- 展現出傑出的待客技能。
- 授權員工提供卓越的客戶服務。
- 定期與客戶互動,以獲得關於產品品質、服務水準和總體滿意度的回饋意見。
- 根據對服務行為的觀察,向員工提供回饋意見。
- 高效處理客人的問題和投訴。
- 與客人互動並獲得對產品品質和服務水準的回饋。

**管理專案和政策**
- 實施客戶認可/服務計劃,傳達並確保該流程。
- 確保遵守所有前廳部政策、標準和程序。
- 監督遵循所有信貸政策和程序,以減少壞賬和退款。

**其他責任**
- 透過電話、書面形式、電子郵件或親自向主管和同事提供資訊。
- 分析資訊和評估結果,以選擇最佳解決方案並解決問題。
- 及時向高管、同事和下屬通知和/或更新相關資訊。
- 在前廳部經理缺勤時,履行其職責。
- 將會前和會後的重要資訊傳達給前廳部工作人員。
- 參加部門會議。
- Marriott International 是履行平等工作機會的僱主。我們深信應招聘多元化員工並秉持包容、以人為本的文化。我們致力於不歧視任何受到保障的群體,例如殘障和退伍軍人身分,或是任何其他適行法律所涵蓋的任何其他群體。_

Protea Hotels by Marriott 是非洲領先的酒店品牌,也是該大陸獲得最廣泛認可的酒店品牌之一,在南非、尚比亞、尼日利亞、納米比亞、加納、坦桑尼亞和烏幹達擁有 90 多家酒店。如果您熱衷於為每一位客人提供個性化的服務體驗,並希望成為「南非最酷酒店品牌」的一員,現在就加入 Protea Hotels by Marriott 團隊吧
  • Mgr-front Office I sa

    3 weeks ago


    Stellenbosch, Western Cape, South Africa Marriott International, Inc Full time

    **Numer oferty** **Kategoria oferty pracy** Rooms & Guest Services Operations**Lokalizacja** Protea Hotel Stellenbosch, Techno Avenue, Stellenbosch, South Africa, South Africa ZOBACZ NA MAPIE**Harmonogram** Full-Time**Zdalna lokalizacja?** N**Przeprowadzka?** N**Rodzaj stanowiska** Management- Marriott International jest pracodawcą zapewniającym równe...

  • Front Office Manager

    3 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Situated in the heart of Stellenbosch Wine Country, this beautiful boutique hotel and guest estate offers panoramic views of the breath-taking surrounding mountains and vineyards.We are in search of a highly polished and sufficiently experienced FRONT OFFICE MANAGER to take on responsibilities for Front Desk Reception, Concierge, Guest Relations, Admin &...

  • Front Office

    3 weeks ago


    Stellenbosch, Western Cape, South Africa The Right Company Full time

    FRONT OFFICE MANAGER / RESERVATIONIST STELLENBOSCH CAPE TOWN R28 000 NEG HOSPITALITY INDUSTRYWe are urgently looking for a Front Office Manager/ Reservationist for our client in Limpopo.Requirements:Minimum of - 4 years in a Front Office Management position / Reservations in 4-5 star establishmentsMust have Grade 12 and be computer literate.Proficient on the...

  • Front Office

    3 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    Be part of the pre-opening team of this 5* 36 room, luxurious Hotel situated in the surrounds of the Stellenbosch wine region.Experience in managing a Front Office & Reservations team.Excellent knowledge of Front Office & Reservations systems with the attention to detail in terms of Policies & ProceduresWilling to work weekends & occasional evening shifts.


  • Stellenbosch, Western Cape, South Africa Marriott International, Inc Full time

    **Numer oferty** **Kategoria oferty pracy** Housekeeping & Laundry**Lokalizacja** Protea Hotel Stellenbosch, Techno Avenue, Stellenbosch, South Africa, South Africa ZOBACZ NA MAPIE**Harmonogram** Full-Time**Zdalna lokalizacja?** N**Przeprowadzka?** N**Rodzaj stanowiska** Management- Marriott International jest pracodawcą zapewniającym równe szanse....

  • Front Office Manager

    3 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    New Aparthotel Located in the Stellenbosch Central is seeking to employ a Front Office Manager with at least 5 years experience in a Front office management role.Strong PMS Knowledge and operating systems knowledge is crucial.Valid Drivers Licence and Own transport.Ability to work shifts when required.Staff Management and Training.Hotel Operation of the...


  • Stellenbosch, Western Cape, South Africa Marriott International, Inc Full time

    **Numéro de l'Emploi** **Catégorie d'Emploi** Food and Beverage & Culinary**Lieu** Protea Hotel Stellenbosch, Techno Avenue, Stellenbosch, South Africa, South Africa AFFICHER SUR LA CARTE**Horaire** Full-Time**Situé à distance ?** N**Mutation?** N**Type de Poste** Management- Marriott International souscrit au principe de l'égalité d'accès à...

  • Front Office

    3 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    To provide the best possible standard in service to all guests that is inline with the Hotel Policies and Procedures. To take operational responsibility for all aspects of Reservations, Reception, Concierge and Switchboard To scheduling team members to ensure the correct level of coverage Oversee and maintain departmental handover procedures Ensure strict...


  • Stellenbosch, Western Cape, South Africa HR Genie Full time

    At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility. Join our community that values respect, care, and continuous growth.Front Office Ambassador...


  • Stellenbosch, Western Cape, South Africa Ejobdesign Full time

    At Oude Werf Hotel, we are more than just a team - we are a tight-knit family. We prioritize the well-being of our staff, offering comprehensive benefits, personal and professional growth opportunities, and a commitment to social and environmental responsibility. Join our community that values respect, care, and continuous growth.Front Office Ambassador...

  • Mgr-front Office I sa

    3 weeks ago


    Stellenbosch, Western Cape, South Africa Marriott International, Inc Full time

    Número de Empleo Categoría de Empleo Rooms & Guest Services OperationsUbicación Protea Hotel Stellenbosch, Techno Avenue, Stellenbosch, South Africa, South Africa VER EN MAPAHorario Full-Time¿Ubicación remota? N¿Reubicación? NTipo de Posición Management Marriott International es un empleador que ofrece igualdad de oportunidades. Creemos en la...

  • Mgr-front Office I sa

    3 weeks ago


    Stellenbosch, Western Cape, South Africa Marriott International, Inc Full time

    No do Cargo Categoria de emprego Rooms & Guest Services OperationsLocal Protea Hotel Stellenbosch, Techno Avenue, Stellenbosch, South Africa, South Africa VER NO MAPAHorário Full-TimeLocalização remota? NRemanejamento? NTipo de cargo Management A Marriott International é uma empresa que oferece oportunidades iguais de trabalho. Temos como princípios a...

  • Front Office

    3 weeks ago


    Stellenbosch, Western Cape, South Africa HotelJobs Full time

    JD Specialized Recruitment_ is currently assisting an exclusive 5* Boutique Hotel to recruit a highly experienced FRONT OFFICE MANAGER & RERSERVATIONS MANAGER to join their team.Requirements: An industry related degree or diploma is preferred. At least 5 years' experience in a similar position in a highend environment. Pre-Opening experience preferred....


  • Stellenbosch, Western Cape, South Africa HotelJobs Full time

    PRE-OPENING - 5 HOTELA 36 bedroom boutique Hotel seeks a Front Office Duty Manager to join their new team.Experience within Front Office either as a Shift Leader or Asst Front Office Manager will be a pre-requisite.Previous 4-5* Hotel experienceSolid knowledge of front office systems & proceduresExperience in dealing with guest relations & complaints


  • Stellenbosch, Western Cape, South Africa Eendracht Hotel & Apartments Full time

    Train, direct the work of, resolving issues/problems, and coach and counsel the front desk team members. Resolving guests' issues, complaints, and problems in a quick and efficient manner to maintain a high level of guest satisfaction. Build strong relationships and liaise with all other departments especially Housekeeping and reservations etc. Cross check...


  • Stellenbosch, Western Cape, South Africa Tanya Serra Full time

    Job Posted: 26-May-2023 Location: StellenboschPRE-OPENING - 5 HOTELA 36 bedroom boutique Hotel seeks a Front Office Duty Manager to join their new team.Experience within Front Office either as a Shift Leader or Asst Front Office Manager will be a pre-requisite.Previous 4-5* Hotel experienceSolid knowledge of front office systems & proceduresExperience in...


  • Stellenbosch, Western Cape, South Africa Valor reimagining hospitality Full time

    Brief:Experienced Front Office Manager - Prestigious Wine Estate in Stellenbosch._Open to South African Citizens only._Valor Hospitality partners is recruiting for our client, a prestigious wine estate in Stellenbosch, seeking an experienced Front Office Manager with OPERA experience.If you are a skilled professional with a passion for delivering exceptional...


  • Stellenbosch, Western Cape, South Africa Eagle's Recruitment Full time

    Front Office AmbassadorChic Antique style 4* Hotel Stellenbosch Western CapeEnergetic, bubbly & outgoing representative of the HotelExcellent Guest relation skillsWell groomed and highly presentableBe an ambassador for this Chic 4* HotelValid RSA IdDriver's license and own transport Grade 1 Two years experience in a similar position with a solid track record...


  • Stellenbosch, Western Cape, South Africa Career Pathfinders Full time

    Front Office AmbassadorChic Antique style 4* Hotel Stellenbosch Western CapeEnergetic, bubbly & outgoing representative of the HotelExcellent Guest relation skillsWell groomed and highly presentableBe an ambassador for this Chic 4* HotelValid RSA IdDriver's license and own transport Grade 1 Two years experience in a similar position with a solid track record...

  • Front Desk Officer

    3 weeks ago


    Stellenbosch, Western Cape, South Africa Huis Horison Horizon House Full time

    Front Desk OfficerResponsibilities: Keep front desk clean, tidy and stocked with all the necessary supplies Greet, communicate with and welcome guests Answer all the customers' questions and address their complaints Answer all incoming calls, redirect them when needed Receive letters, packages and send them to appropriate destination Monitor office supplies...