Customer Support Representative
2 days ago
Paymentology is a leading global issuer-processor of payment cards, providing banks and fintechs with cutting-edge technology and expertise to issue and process cards across over 50 countries. Our advanced multicloud platform, vast global presence, and rich real-time data set us apart as the leader in payments.
As a Customer Support Agent, you will be part of our Johannesburg team, providing high-level customer support to our clients during the busy holiday season.
Key Responsibilities:- Ensure customer satisfaction by answering calls and resolving technical queries.
- Manage customer inquiries and complaints in a professional manner, escalating when necessary.
- Resolve customer issues in a timely and efficient manner.
- Collaborate with internal teams to troubleshoot and resolve technical issues.
- Prior experience in a customer support role, with a focus on technical support.
- Excellent problem-solving abilities and communication skills.
- Empathetic and able to communicate in a caring and friendly manner.
- Strong time management skills and motivation to exceed expectations.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Strong team spirit and a passion for delivering exceptional customer service.
At Paymentology, we value making a difference in the lives of our employees and the communities we serve. As a Customer Support Agent, you will have the opportunity to work with a diverse global team, where every team member plays a vital role in our mission to advance the world through payments.
Travel: Less than 5%
Remote Work: Yes
Employment Type: Seasonal Temporary Shifts
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