Customer Support Representative

2 days ago


Johannesburg, Gauteng, South Africa Paymentology Full time
Customer Support Agent

Paymentology is a leading global issuer-processor of payment cards, providing banks and fintechs with cutting-edge technology and expertise to issue and process cards across over 50 countries. Our advanced multicloud platform, vast global presence, and rich real-time data set us apart as the leader in payments.

As a Customer Support Agent, you will be part of our Johannesburg team, providing high-level customer support to our clients during the busy holiday season.

Key Responsibilities:
  • Ensure customer satisfaction by answering calls and resolving technical queries.
  • Manage customer inquiries and complaints in a professional manner, escalating when necessary.
  • Resolve customer issues in a timely and efficient manner.
  • Collaborate with internal teams to troubleshoot and resolve technical issues.
Requirements:
  • Prior experience in a customer support role, with a focus on technical support.
  • Excellent problem-solving abilities and communication skills.
  • Empathetic and able to communicate in a caring and friendly manner.
  • Strong time management skills and motivation to exceed expectations.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Strong team spirit and a passion for delivering exceptional customer service.
What You Can Expect:

At Paymentology, we value making a difference in the lives of our employees and the communities we serve. As a Customer Support Agent, you will have the opportunity to work with a diverse global team, where every team member plays a vital role in our mission to advance the world through payments.

Travel: Less than 5%

Remote Work: Yes

Employment Type: Seasonal Temporary Shifts



  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Customer Service Representative **Key Responsibilities:** * Confirm product details with customers * Resolve customer problems and escalate queries to Team Leader * Arrange delivery of products through courier * Ensure customer satisfaction **Requirements:** * Handle high call volumes with patience, professionalism, and understanding * Work weekends on a...


  • Johannesburg, Gauteng, South Africa Objective Personnel Full time

    Job Summary:We are seeking a highly skilled and experienced individual to join our team as a Customer Service Representative at Objective Personnel. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Qualifications:Education: Matric...


  • Johannesburg, Gauteng, South Africa Maneshez solutions services Full time

    Customer Service Representative Job DescriptionWe are seeking a skilled Customer Service Representative to join our team at Maneshez Solutions Services. As a Customer Service Representative, you will be responsible for managing customer queries and complaints, processing orders, and escalating issues across various communication channels.Key...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and adaptable individual to join our team as a Customer Service Representative. As a key member of our international online driver platform client in Johannesburg, you will be responsible for providing exceptional customer service and support to our drivers.Key...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service Call Centre RepresentativeWe're seeking a dedicated individual to join our dynamic team as a Customer Service Call Centre Representative in an ad hoc capacity. As a key member of our customer support team, you will provide exceptional service to our valued customers, handling inquiries, resolving issues, and assisting with queries primarily...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job Summary:Isilumko Staffing is seeking a skilled Customer Service Representative to join our dynamic team in an ad hoc capacity. As a key member of our customer support team, you will be responsible for providing exceptional service to our valued customers.Key Responsibilities:Handle incoming customer inquiries and provide prompt and courteous...


  • Johannesburg, Gauteng, South Africa CallForce Full time

    {"title": "Customer Service Representative", "content": "Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at CallForce. As a key member of our customer service team, you will be responsible for providing exceptional customer service to our airline clients.ResponsibilitiesRespond to customer inquiries and resolve...


  • Johannesburg, Gauteng, South Africa beBee Professionals Full time

    BeBee Professionals is seeking a skilled Customer Support Representative to provide exceptional customer service and technical support to our clients in Johannesburg.The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong customer service orientation.Key responsibilities include:• Responding to customer...


  • Johannesburg, Gauteng, South Africa ABC Worldwide Full time

    Job Title: German-speaking Customer Support RepresentativeWe are seeking a highly skilled and experienced German-speaking Customer Support Representative to join our team at ABC Worldwide.Key Responsibilities:Maintain constructive contractor company relationships with a focus on client retention and solution utilization.Report on subscriber engagement,...


  • Johannesburg, Gauteng, South Africa beBee Professionals Full time

    BeBee Professionals is seeking a skilled Customer Support Representative to provide exceptional customer service and technical support to our clients in Johannesburg.The ideal candidate will possess excellent communication and problem-solving skills, as well as a strong customer service orientation.Key Responsibilities:• Respond to customer inquiries and...


  • Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    {"Job Title": "Customer Service Representative", "Job Description": "At FirstRand Life Assurance Ltd, we are seeking a skilled Customer Service Representative to provide exceptional customer service and support to our clients.Key Responsibilities:* Respond to incoming customer calls, electronic communications, and queries as per agreed standard operating...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Customer Service RepresentativeWe are seeking a highly skilled and dedicated Customer Service Representative to provide exceptional support to our clients. As a key member of our team, you will be responsible for handling incoming calls, responding to client inquiries, and resolving issues in a professional and efficient manner.Key Responsibilities:Respond...


  • Johannesburg, Gauteng, South Africa Advanced Call Center Technologies Full time

    Customer Service RepresentativeAt Advanced Call Center Technologies, we are seeking a highly skilled and motivated Customer Service Representative to join our team. As a Customer Service Representative, you will be the voice of our company, providing exceptional service to our customers through positive interactions.Key Responsibilities:Respond to customer...


  • Johannesburg, Gauteng, South Africa FirstRand Life Assurance Ltd Full time

    {"Job Title": "Customer Service Representative", "Job Description": "At FirstRand Life Assurance Ltd, we are seeking a skilled Customer Service Representative to provide exceptional customer service and support to our clients. Our ideal candidate will be responsible for handling incoming and outgoing customer calls, electronic communications, and queries as...


  • Johannesburg, Gauteng, South Africa Merchants Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at Merchants. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and ensuring that our clients receive the highest level of support.Key ResponsibilitiesProvide timely and effective responses to customer...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Job OpportunityWe are seeking a highly motivated and adaptable individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Provide timely and effective support to clients via phone, email, and other communication...


  • Johannesburg, Gauteng, South Africa Isilumko Staffing Full time

    Key ResponsibilitiesWe are seeking a highly motivated and results-driven individual to join our team as a Customer Service Representative. The successful candidate will be responsible for providing exceptional customer service, handling customer inquiries, and resolving issues in a timely and professional manner.Key Skills:Excellent communication and...


  • Johannesburg, Gauteng, South Africa Performability Recruitment Full time

    Internal Customer Service RepresentativeWe are seeking a highly skilled and bi-lingual Internal Customer Service Representative to join our thriving Edenvale team. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.Main Responsibilities:Provide a positive after-sales service experience...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team at Recruitment Dynamix. As a key member of our Call Centre team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Customer Service: Respond to inbound calls from customers in a...


  • Johannesburg, Gauteng, South Africa Recruitment Dynamix Full time

    Job Summary:We are seeking a highly skilled and motivated Customer Service Representative to join our team at Recruitment Dynamix. As a key member of our call centre team, you will be responsible for providing exceptional customer service and support to our clients.Key Responsibilities:Handle inbound calls from customers in a professional and courteous...