IT & Team Manager

2 weeks ago


Johannesburg, Gauteng, South Africa MCE Solutions Full time

Job Title:
_
ICT & Project Manager _

Purpose of the Role:
_To lead technicians and administrators to attend to all projects from project initiation to project close-out phase. In addition to providing managerial support to the team and Director._

Team management

  • Assigned to ensure that staff assigned meets the established performance criteria and that calls are handled according to the centre's performance standards of quality.
  • The goal of this position is to ensure consistent productivity and quality of service levels of the team.
  • Under the direction of the Director, provides guidance/training to the team.
  • Implements strategies designed to increase productivity and reach business and team objectives and customer satisfaction.
  • Assists with / resolves complex customer queries.
  • Identifies recommends department plans and procedures.
  • Ensure is trained in and possesses the latest knowledge/skills
  • Tracks, develops, reports and makes recommendations regarding the operation.
  • Provides ongoing training to the team, including conducting team meetings.
  • Builds and maintains team rapport.
  • Assists in strategy development, and tracks and reports company performance to ensure the company objectives are met.
  • Assesses customer satisfaction and develops/implements procedures for improvement
  • Recommends changes to daily and monthly operational objectives

Project Management

  • Ensure that assigned projects are delivered on time, within the scope and within budget in collaboration with the Project Manager.
  • Participate on a team designing, building and/or testing infrastructure and cloud infrastructurefocused solutions.
  • Implementation of
  • Assist in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
  • Conduct internal handover and closure meetings of completed projects.
  • Work with the Professional Services team in implementing and installing infrastructure upgrades/refreshes.
  • Provide project implementation support on site and/or via remote access.
  • Report and escalate issues to management as needed.
  • Manage project communication with the client and all relevant stakeholders.
  • Perform risk identification and control to minimize project risks

Key Technologies we work with:

ICT Support

  • Experience in Delivery of highquality onsite & remote support on a range of technical incidents and problems across the client base.
  • PC troubleshoot, Office 356, VoIP, Internet & Printers

Cloud Hosted Server

  • Migrating on Premise server to Cloud VM server Azure/Xneelo/AWS/Google Engine

Salesforce CRM Development

  • Configuration, design, functionality, and enduser support of the Salesforce platform.

Mobile App Development

  • Experience working with iOS & Android Mobile Application technologies.
  • Guide the development team on the client's needs for App development
  • Propose project plans to fulfil App development requests

Website Development

  • Guide the development team on the client's needs for Website development

Minimum Qualifications and Experience

  • A diploma or Bachelor Degree in Information Technology
  • A minimum of 5 years experience in the IT sector
  • Experience in training on various tech platforms
  • Patience and ability to train and support clients with a wide range of technical competencies
  • Experience in cloud technology platforms
  • Basic understanding or previous experience with Salesforce
  • Being comfortable with technology including software and databases
  • Drivers license

Competencies

  • Processdriven and actionorientated
  • Problem Solving
  • Proactive thinking
  • Attention to detail
  • People orientated
  • Good written and spoken communication
  • Time management skills
  • Numerical acumen

Salary:
From R35,000.00 per month

Education:

  • Diploma (required)

Experience:

  • IT Sector: 5 years (required)

Willingness to travel:

  • 25% (required)


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