Team Manager

2 weeks ago


Johannesburg, Gauteng, South Africa Bayport Financial Services Full time

The Client Service Team Manager is responsible for the overall direction, coordination, quality, and productivity of the Client Services team.

The Team Manager will work closely with front-line staff, support departments, internal/ external stakeholders, and the management in support of business needs.

He/She needs to make sure that the departmental service level agreements are met and maintained.

This role is ideal for a highly self-motivated individual who has substantial team management experience in a contact environment, passionate about providing the best possible levels of customer services, and customer experience and has experience with motivating and driving performance improvements within the team.


EDUCATION

MINIMUM QUALIFICATIONS
Matric or relevant NQF Level 4 qualification

DESIRED/ PREFERRED REQUIREMENTS
RE 05 qualification (FAIS (Financial Advisory and Intermediary Services) Compliant) and/or relevant qualification advantageous.

Recognised management qualification advantageous.

EXPERIENCE AND KNOWLEDGE

MINIMUM REQUIREMENTS
Minimum 2+ years' experience in a Customer Service-related role

Minimum 2+ years experience in a complaints management role, in the banking or financial services industry

DESIRED/ PREFERRED REQUIREMENTS
Experience in working with inbound and outbound calls, customer retention, and collections experience preferred.

INDUSTRY EXPERIENCE
Minimum of 3+ years' experience in the financial services sector

OTHER REQUIREMENTS

Specialist knowledge of the following legislation:
National Credit Act (NCA)

Financial Advisory and Intermediary Services Act (FAIS Act)

Consumer Protection Act (CPA)

Strong knowledge of Market Conduct

Proven experience in relationship building and management with a track record of dealing with
Ombudsmen, Regulators and other Statutory Bodies/ Third Parties
  • Team Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Louis Vuitton Full time

    POSTEWe are recruiting for a Team Manager in our Johannesburg store As a Team Manager you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client experience is delivered. You will be responsible to recruit...

  • sheq manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    SHEQ MANAGER MUST have Minimum 10 Years' experience in defining & Managing SHEQ Compliance System with Paper&Pulp/Tissue, FMCG OR Manufacturing Industry MUST have Minimum 5 Years' experience in a MANAGEMENT Position Degree in SAFETY and/or ENVIRONMENT or related fields Working knowledge of relevant SA Legislation, applicable SANS Codes ISO9000, ISO9001,...

  • Team Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Gruppe Louis Vuitton Full time

    Country/Region/City Johannesburg, Gauteng, South Africa We are recruiting for a Team Manager in our Johannesburg store As a Team Manager you will be an ambassador of the Brand. You will take ownership to lead and coach your team, build Client relationships, proactively foster the achievement of sales goals and ensure that the highest level of Client...

  • Project Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    PROJECT MANAGER - ELECTRICAL INDUSTRY:- MINIMUM 5 Years' experience as a Project Manager in theElectrical Industry Project Planning and coordination (Planning, Scheduling &Implementation within the Project Scope) Be able to Read and work of Electrical Drawings:Computer Literate:MS Word, MS Excel, Outlook, Report &Run Strong Admin Skills Good understanding of...


  • Johannesburg, Gauteng, South Africa Agency Growth Team Full time

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...

  • Team Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Santam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...

  • Team Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Santam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...


  • Johannesburg, Gauteng, South Africa Agency Growth Team Full time

    Do you LOVE serving clients, and helping businesses grow and scale to new heights? Are you eager to work with independent business owners, create long-lasting relationships, and be rewarded for your skills, time, and accomplishments? Are you ready to push clients forward, consult heavily on their day-to-day achievements and help them scale to successful new...

  • Team Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Santam Full time

    Who are we?Santam is the market leader in the general insurance industry in Southern Africa. We are a large, diversified, expanding and transforming company and whilst based in South Africa, we are rapidly moving into a number of emerging markets, both in Africa and Asia. Our success is rooted in our passion for our clients and everything we do is centred on...

  • IT & Team Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa MCE Solutions Full time

    Job Title:_ICT & Project Manager _Purpose of the Role: _To lead technicians and administrators to attend to all projects from project initiation to project close-out phase. In addition to providing managerial support to the team and Director._Team management Assigned to ensure that staff assigned meets the established performance criteria and that calls are...

  • Meta Campaign Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Agency Growth Team Full time

    ClinicGrower is a leading Growth Marketing agency that works specifically with Medical & Aesthetic practices in order to connect them with new patients in their community and generate leads, appointments, and sales. We Grow ClinicsWe are a vital part of their overall business. We deliver results and help grow these practices to new levels.Thanks to our great...

  • financial manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    FINANCIAL MANAGER - CA (SA) * MUST have 2-3 Years' COMMERCIAL Industry/Working experience MINIMUM 5-6 Year's experience as a FINANCIAL MANAGER MS Office Proficient - Excel MUST be Fully Bilingual - AFRIKAANS & ENGLISH * Debtors/Creditors Department Management Treasury Function Management Inter-Company Loans Reconciliations Management Export Accounting &...

  • Materials Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    MATERIALS MANAGER MUST have 56 Years' Manufacturing(FMCG) workingexperience Qualification in SUPPLY CHAIN or related MUST have experience in the use of an ERP System and/orWMS - SYSPRO will be an advantage MUST understanding PROCESS DEVELOPMENT &MANAGEMENT Data management Skills Overall **Daily Management of Operations of Warehouse

  • financial manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    We are looking for a Financial Manager with a CA(SA) qualification. If you have 2-3 years of commercial working experience, you might be the one we're searching for. Check out the requirements below:Must be bilingual (Afrikaans & English)Detail & deadline-oriented individualProficient in MS Office, especially ExcelExperience in debtors/creditors department...

  • Technical Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    TECHNICAL MANAGER - Fresh Foods (Pies & Pastries):BACHELOR'S DEGREE/ADVANCED DIPLOMA / NQF LEVEL 7(FOOD & NUTRITIONAL SCIENCE / FOOD TECHNOLOGY/ QUALITY) MINIMUM 8 Years' Middle Management work experiencewithinFOOD MANUFACTURING environment- NOTLABORATORY Good understanding of Pastry/Raw Materials:Meat,Dairy,Vegetable,Fats and Dried Spices Strong knowledge...

  • Technical Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    8 TECHNICAL MANAGER - FREH FOODS (Food Manufacturing Industry) Pies & Pastries BACHELORS DEGREE/ADVANCED DIPLOMA/NQF Level 7(Food & Nutrional Science/Food technology /Quality) MINIMUM 8 Years' Middle Management work experiencewithin theFOOD MANUFACTURING Industry- NOTLABORATORY- Good understanding of PASTRY/RAW MATERIALS:(Meat, Dairy, Vegetables, Fats &...

  • Production Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    PRODUCTION MANAGER - CHEMICAL ENGINEER ORPULP & PAPER TECHNOLOGY Minimum Diploma in Chemical Engineering or Diploma inPaper & Pulp Technology- B-Tech or Beng Chemical Eng or Paper & Pulp will be anAdded Advantage MINIMUM 10 Years in Pulp & Paper environment Extensiveknowledge inPaper and/or Tissue Manufacturing- Minimum 3 years Managerial experience:Plan the...

  • Production Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    PRODUCTION MANAGER - CHEMICAL ENGINEER ORPULP & PAPER TECHNOLOGY Minnimum Diploma in Chemical Engineering or Diploma inPaper & Pulp Technology- B-Tech or Beng Chemical Eng or Paper & Pulp will be anAdded Advantage MINIMUM 10 Years in Pulp & Paper environment Extensiveknowledge inPaper and/or Tissue Manufacturing- Minimum 3 years Managerial experience:Plan...

  • Security Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    SECURITY MANAGER - PSIRA Registered(Farm between Delmas & Devon) Gauteng/Mphumalanga areaSECURITY MANAGER - PSIRA Registered Delmas & Devon Area Corporate Business:- Valid Driver's License: Trained in Handling of Fire arms and Legal requirements tohandle Fire Arms MUST be able to Manage Guards, do Shift Planning andTraining- Sober Habits: Good Relations...

  • Project Manager

    2 weeks ago


    Johannesburg, Gauteng, South Africa Pronto Labour Team Full time

    PROJECT MANAGER - ELECTRICAL:- CONSTRUCTION ELECTRICIAN with PROJECTMANAGEMENT experience will be ideal- BuildingConstruction &Retail Stores Be able to read and work of ELECTRICAL DRAWINGS:MS Word, MS Excel, Outlook, Report & Run: Strong Admin skills Good understanding of BUILDING CONSTRUCTIONPROJECTS &RETAILS STORES- Valid Drivers License, own Transport &...