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IT Field Technician

3 months ago

Cape Town, Western Cape, South Africa Pepkor Speciality Full time
The main purpose of this position is to configure, maintain and support various technical hardware and software systems.

Key Responsibilities:

  • Remotely assist stores in Western Cape area with Hardware and Software Technical Support
  • In-Store Hardware & Software Support
  • Weekend/Public Holiday Store IT Support
  • Installation of IT in New Stores, Revamps and Closures
  • Store Visits assessing IT equipment
  • Management of IT Assets
  • Projects: Hardware / Software Roll outs to Western Cape area Stores
  • Working independently managing IT Schedule
  • Support Tickets for Western Cape stores
  • Monitoring & interacting on the communication on the WhatsApp Groups
  • Reporting and administrative feedback.

Qualifications:

  • Grade 12/matric
  • ICDL certification, alternatively, MS Office Certification
  • A+ Certification.

Additional Requirements

  • National Diploma/BSc (Within any area of IT excl. technical certifications will be beneficial).
  • N+ Certification (Server / Linux / Security +) will be beneficial.

Knowledge, Skills and Experience:

  • 3 years hands on I.T experience in especially hardware, servers and networks.
  • Knowledge of POS systems would be an advantage
  • Must have knowledge and experience of Network Installations
  • Fluent in English and Afrikaans (written and verbal)
  • Excellent communication skills
  • A strong logical thinking and analytical ability
  • Excellent planning, organizing and time management skills
  • In possession of a valid driver's license
  • Must be able to work overtime according to overtime support roster; must be willing and flexible to work overtime on short notice
  • Ability to remain flexible, function under pressure and maintain a positive attitude and work performance in a variety of circumstances
  • Ability to multitask and to deal with complexities, use initiative to solve problems
  • Ability to work independently, as well as be a team player