Field Service Technician

2 days ago

Cape Town, Western Cape, South Africa Prostaff Holdings Full time
Job Title: Field Service Engineer, Western Cape

We are seeking a highly skilled and experienced Field Service Engineer to join our team at Prostaff Holdings. As a Field Service Engineer, you will be responsible for providing technical support and maintenance services to our customers in the Western Cape region.

Key Responsibilities:
  • Technical Support: Provide technical support and maintenance services to customers, including installation, de-installation, and routine maintenance of medical instruments.
  • Quality Service: Ensure that quality technical service is provided to all customers, in the quickest possible turnaround time.
  • Team Support: Support the team with customers on site and in-house repairs, as well as installations, maintenance, and operator training.
  • Customer Training: Support applications specialists with customer training on all technical aspects of instruments, as well as supporting business areas with relevant instrument knowledge and specifications.
  • Administration: Complete relevant administration within set timelines, including electronic field (case) service reports, expense reports, and boot/car stock (spare parts) reconciliations against monthly reports.
  • Customer Engagement: Maintain high levels of customer engagement throughout visits with regular updates and feedback to customers.
  • Escalation: Escalate complex instrument technical queries, challenges, or software and hardware upgrades to relevant personnel in accordance with procedures for swift resolution.
  • Team Collaboration: Work closely and build relationships with the sales team and service department.

The successful candidate will have a strong background in electrical or electronic engineering, with experience in the clinical diagnostic field. A diploma or degree in a related field is essential, and previous experience with sales force or similar CRM software is preferred. The company will consider a junior person to be trained up for the role.

The salary package, including benefits, is highly negotiable depending on experience gained. If you are a motivated and experienced Field Service Engineer looking for a new challenge, please apply today.

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