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Hotel Nightshift Receptionist

4 months ago

Sandton, South Africa RJPersonnel Full time
1years


As Nightshift Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.

A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

Key Outputs:
Achieve positive outcomes from Guest queries in a timely and efficient manner
Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required
Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments
Demonstrate a high level of customer service at all times
Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts
Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties
Maximize room occupancy and use up-selling techniques to promote hotel services and facilities
Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy
Act in accordance with policies and procedures when working with front of house equipment and property management systems
Follow company brand standards
Assist other departments, as necessary

Qualifications and Experience:

Previous experience in a customer-focused industry
Positive attitude and good communication skills
Commitment to delivering a high level of customer service
Excellent grooming standards
Ability to work on your own and as part of a team
Competent level of IT proficiency
Flexibility to work night shifts