Apartment Hotel Receptionist/reservations

4 months ago


Sandton, South Africa HotelJobs.co.za Full time

**Purpose**:
Responsible for ensuring day to day front office duties and operational tasks are done and reservations are attended timeously and as per company standard. Doing this by directing and coordinating the activities of the front desk, reservations, guest services, and telephone areas. Always put customers' needs first and consistently display a professional and friendly attitude.

**Minimum Requirements**:

- Hospitality Diploma/ Degree or Similar
- 3 years experience in a similar role
- Knowledge of Nebula PMS is essential
- Must be able to work weekends and late shifts

**Responsibilities**
- Full Reception and Reservation duties
- Ensure that you project a good image, this being efficiency, courtesy, helpfulness, appearance and cleanliness.
- Ensure that the Reception areas are clean and neat at all times (including any flower arrangements).
- Ensure that guest queries and complaints are being dealt with in an efficient, prompt and courteous manner, thus achieving guest satisfaction
- Ensure that all incoming telephone calls are dealt with in an efficient and courteous manner.
- Ensure that the switchboard is manned adequately at all times
- Ensure that all enquiries and requests for quotations are dealt with immediately according to company procedure
- Ensure that all guest profiles are entered correctly on the system and are routed to the correct company
- Ensure that all guests are received and accommodated in an efficient and friendly manner
- Ensure that all guest accounts are correct and ready on departure
- Ensure that brochures, rate sheets and maps are neatly on display.
- Promote the hotel and the group at all times, as well as special rates and conferencing packages.
- Ensure the Front Office Manager is made aware of all complaints by using the complaints register.
- Ensure that you are at all times well acquainted with all of the hotel’s tariffs and special offers, as well as with all facilities available to the guests.
- Must be able to work weekends and late shifts

**Written proof of employment, supporting documents re training and education completed and a recent photograph.


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