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Service Centre Manager
2 weeks ago
Requirements:
- 5 years experience in a similar position
- Diploma/Degree in Electrical or Electronic engineering (non negotiable)
- Dealing with retailers
- Good computer skills
- Technical leaning skill and background (electronic repairs)
- Logical thinking
- Ability to analyse and organize
- Attention to detail
- Good work attitude
Duties & Responsibilities:
- Managing staff
- Supervise & monitor technicians and admin staff of the service center to meet company procedure & management requirement.
Assisting customers
- Assist on technical issues & request assistance from products department when necessary.
- Job number booking
- Repair & returns are booked according to company return policy.
- Monitor collections follow up the results with responsible staff
Spare parts
- Monitor high value spare parts stock in & out and count & check stock discrepancy on the ERP system.
- Monitor Workshop performance
- Technically assist workshop on repairs, analyse unrepairable stock & find solutions, communicate & feedback product defects with the suppliers.
Monitor exchange
- Check if all repairs and exchanges are dispatched.
- Monitor Takealot return & SAP capture
- Check if correct warehouse of returns are captured.
- Check SAP return captures
- Check the captured returns between both ERP & SAP
Monitor Filing
- All collection & dispatch documents are uploaded on ERP system
- Housekeeping
Stock management
- Ensure stock are allocated in right areas & handled with care (received, waiting for technician, repair in workshop, completed repair, completed return are separated)
Technician management
- Analysis on technician individual performance
- Monitor and assist Stock transfer
- Check if transfers are conducted on time and ensure stock transfer procedure is followed correctly on both ERP & SAP
Stock scrap
- Determine qualified scrapping stock monthly
Reporting
- Monthly reports on; repair analysis, technician performance, products problem & solution analysis report, transfers & scraps and TakeAlot return follow ups
Managing department
- Identify, report and resolve problems within the department.
Job Type:
Permanent
Salary:
R30, R35,000.00 per month
Ability to commute/relocate:
- Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)
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