Service Centre Manager

2 weeks ago


Midrand, Gauteng, South Africa Interfoto Full time

Requirements:

  • 5 years experience in a similar position
  • Diploma/Degree in Electrical or Electronic engineering (non negotiable)
  • Dealing with retailers
  • Good computer skills
  • Technical leaning skill and background (electronic repairs)
  • Logical thinking
  • Ability to analyse and organize
  • Attention to detail
  • Good work attitude

Duties & Responsibilities:

  • Managing staff
  • Supervise & monitor technicians and admin staff of the service center to meet company procedure & management requirement.


Assisting customers
  • Assist on technical issues & request assistance from products department when necessary.
  • Job number booking
  • Repair & returns are booked according to company return policy.
  • Monitor collections follow up the results with responsible staff


Spare parts
  • Monitor high value spare parts stock in & out and count & check stock discrepancy on the ERP system.
  • Monitor Workshop performance
  • Technically assist workshop on repairs, analyse unrepairable stock & find solutions, communicate & feedback product defects with the suppliers.


Monitor exchange
  • Check if all repairs and exchanges are dispatched.
  • Monitor Takealot return & SAP capture
  • Check if correct warehouse of returns are captured.
  • Check SAP return captures
  • Check the captured returns between both ERP & SAP


Monitor Filing
  • All collection & dispatch documents are uploaded on ERP system
  • Housekeeping


Stock management
  • Ensure stock are allocated in right areas & handled with care (received, waiting for technician, repair in workshop, completed repair, completed return are separated)


Technician management
  • Analysis on technician individual performance
  • Monitor and assist Stock transfer
  • Check if transfers are conducted on time and ensure stock transfer procedure is followed correctly on both ERP & SAP


Stock scrap
  • Determine qualified scrapping stock monthly


Reporting
  • Monthly reports on; repair analysis, technician performance, products problem & solution analysis report, transfers & scraps and TakeAlot return follow ups


Managing department
  • Identify, report and resolve problems within the department.

Job Type:
Permanent

Salary:
R30, R35,000.00 per month

Ability to commute/relocate:

  • Midrand, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/08/11

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