Head of Implementations

2 weeks ago


Cape Town, Western Cape, South Africa Initiate international Full time

We have an exciting career opportunity for a
Head of Implementations to join an international super-fast growing tech company at their offices in
Cape Town.

You will be developing & growing a team of Implementation Managers and be responsible for the daily management & assuring of IM KPIs.

Does this
job sound like the perfect challenge for you? Keep reading

Your key
job responsibilities as the
Head of Implementations in
Cape Town:

  • Developing & growing team of currently 3 Implementation Managers
  • Daily management & assuring of IM KPIs
  • Identifying & capturing opportunities to improve IM processes
  • Implementing & maintaining DAP
  • Assuring best collaboration with Sales, CS & Product teams
  • Providing operational support & backup for IMs
  • Evaluations with newly onboarded clients
  • All implementation phases completed within set timeframes
  • Minimum average Adoption Score met
  • Implementations per month per IM optimal & aligned with sales
  • Upsell targets met

Benefits:

  • Working in a vibrant, international & fastgrowing company
  • Unlimited learning & growth potential
  • Your ideas and performance making a big difference in our organisation and the global hotel industry
  • Work hard, play hard mentality. They love celebrating successes together
  • Employee Equity Scheme
  • Regular trips to Europe for trainings & celebrational ceremonies (World Week)
  • Annual Hotel Experience
  • Friday lunches are on them
  • Annual salary increases
  • Training & Development opportunities
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