Travel Agent Consultant

2 weeks ago

Cape Town, Western Cape, South Africa SA Adventures Full time
We are looking for a dynamic, enthusiastic, service-driven team player to join the Lodge Wholesale team.

KEY OUTPUTS

  • Creative and outofthebox planning and designing of leisure FIT tailormade itineraries
  • Managing the reservations process, including handling bookings from quote to finalizing, including invoicing and travel documents
  • Ensuring turnaround times are strictly adhered to according to standard operating practices
  • Proactive selling of products and services, ensuring the best possible itinerary for the guests
  • Saturday duty on a rotation basis
  • Public Holiday duty on a rotation basis
  • Backup for colleagues when they are away from the office
  • Expanding product knowledge through attending training sessions
  • Upholding the values of the company;

KNOWLEDGE REQUIRED

  • A good knowledge of any of the destinations that the company promote within South, Southern
  • An indepth geographical, logístical and product knowledge of two of the following regions, Mpumalanga Lowveld, South Africa
  • Good understanding of delivering excellent service to agents/guests
  • An indepth knowledge of Tourplan or a similar booking system
  • A willingness and aptitude to learn
  • Good organisational ability
  • Lateral thinking ability
  • Initiative

KEY SKILLS REQUIRED

  • Communication skills and fluent in written and spoken English
  • Organisational skills, which include time management and prioritising of tasks which will require a person who likes dealing with detail
  • Computer literate with experience with Word, Excel, PowerPoint and Outlook
  • Web reporting portal
  • Understanding of the travel industry through study or work experience
  • Market knowledge and how it operates
  • Attention to detail
  • Working in an orderly manner to ensure that files can be continued by other Consultants when necessary
  • Working knowledge of Activitar, Tourplan, WETU and GDM
  • Understanding of quantitative and qualitative data
  • Relevant understanding of the Business to create strategy and making commercial decisions
  • Sales process and methodologies
  • Sales and Brand representation
  • Experiential creativity (crafting experiences)
  • Guest / Client delight
  • Teamwork and interpersonal skills
  • Conflict management and resolution
  • Speed reading and speed typing
  • Paperless filing and Database filing and management
  • Good organisational ability
  • Initiative
  • High energy levels needed
  • Must be able to ADD VALUE
  • Able to travel; flexibility in terms of working hours
  • Selfdriven; very responsible but fun; passionate about the company
  • Proactive, have a sense of urgency and be able to act quickly to resolve problems

PERSONAL CHARACTERISTICS

  • Good interpersonal skills
  • Sense of urgency
  • Passionate about guest delight
  • Diligence and selfmotivation to meet deadlines and keep on top of your job
  • Willingness/ability to share information and teach and inspire others

EXPERIENCE REQUIRED

  • Must have at least five or more years of tour operating experience
  • Activitar or Tourplan experience is an advantage

Salary:
From R6,500.00 per month

Ability to commute/relocate:

  • Gauteng, Gauteng: Reliably commute or planning to relocate before starting work (required)
Application Deadline: 2023/08/20

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