Contact Centre Agent

2 weeks ago

East Rand, South Africa Zeal HR Full time

Introduction:

Our manufacturing client based in Springs has an opening for a Temp Contact Centre Agent.

Key role:


The Incumbent will be required to act as an interface between vendors, customers, employees, business units and the Shared Service Centre.

The Incumbent will also be required to provide prompt responses, accurate feedback and timeous delivery of service with regards to the resolution of queries made to the Contact Centre.


Requirements:

  • At least 3 years' working experience in Contact Centre;
  • Accounts Payable, Accounts Receivable, Human Resource and Personnel Administration knowledge is advantageous;
  • MS Office Competence
  • Excellent communication and interpersonal skills;
  • Selfstarter with a cando attitude;
  • Ability to multitask and adapt in speed based environment;
  • Customer service orientation;
  • Stress tolerance; and
  • Flexibility.

Duties:

  • Answer calls and respond to multimedia communication received in a professional manner;
  • Accurately identify and resolve issues, and escalate priority issues;
  • Route calls to appropriate resource;
  • Follow up customer and client calls where necessary;
  • Document all call information; and
  • Perform ad hoc duties.

Salary:
Market related role on contract basis

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