Client Ops Asset Care

2 weeks ago


East London, Eastern Cape, South Africa Tych Business Solutions Full time

Job ID: 57212
Date Posted: Posted 1 hour ago
Location: East London
Job Title: CLIENT OPS ASSET CARE & LICENSE MANAGEMENT - EAST LONDON - EASTERN CAPE

Duties:

  • Liaise, manage and work together with the onsite IT service providers to ensure operational availability of IT Assets per agreed service levels
  • Establish and continually improve the agreed IT service delivery levels and process
  • Provide input towards proactive service monitoring, capacity and planning.
  • Ensure the Central IT Shop Support Team implement all standard services in IT Shop Locally
  • Plan and submit forecasts for the Vendor for ordering new Hardware Ensure IT Security Compliance of solutions to approved requirements and standards
  • Coordinate incident and problem management for office related Assets and ones area of responsibility, including subsequent root cause analysis and the implementation of the relevant corrective and preventative measures
  • Manage and coordinate the change control process for all planned and emergency changes for one's area of responsibility
  • Liaise with the LCC for quotations and ordering of new Software licenses and maintain it on the Software SharePoint site

Requirements:

  • Strong leadership behaviours with good People Management skills and Problem-Solving Skills
  • Strong Interpersonal skills to manage relationships with a variety of partners and stakeholders
  • Ability to perform the minimum required physical and mental requirements of the function.
  • Experience in Data Analysis and Advanced Proficiency in Microsoft Office suite, including Word, Excel, and Outlook.
  • Must have an excellent ability to multitask effectively working on several projects synchronously.
  • Strong troubleshooting ability.
  • Willingness to travel nationally and internationally
  • Willingness to work standby
  • Pioneering spirit in dealing with new technologies
  • Communication and team skills

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