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Pre-authorization Service Consultants
2 weeks ago
My Client, a giant in the medical aid field needs competent and well experienced Registered and Enrolled Nurses to join their team in Durban, as Pre-Authorization Service Consultants.
Duties & Responsibilities
- Confirming benefits according to set protocols and funding rules
- Accurately obtaining and capturing information to confirm correct funding
- Servicing all key stakeholders telephonically and via other servicing channels until the query has been resolved
- Servicing key stakeholders in a customer centric way to ensure that we live by our service principles
- Keeping up to date with product changes and benefits to ensure that all key stakeholders are accurately serviced
- Continuously staying abreast of all digital servicing tools within the business and ensuring that the functionality is fully understood
- Achieving and exceeding key performance metrics relating to service delivery
- Keeping abreast of continuous process, product updates and digital tools
- Dealing with multiple interactions
- Consistently utilizing all servicing tools available
Desired Experience & Qualification
Education:
- Matric
- South African accredited Clinical Qualification Experience
- At least 6 months working experience in a customer services or clinical environment
Job Types:
Full-time, Permanent
Salary:
R21, R24,000.00 per month
Ability to commute/relocate:
- Durban, KwaZulu-Natal: Reliably commute or willing to relocate with an employerprovided relocation package (required)
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