Customer Service Consultant

2 weeks ago

Durban, KwaZulu-Natal, South Africa 3SixtyHealth (Pty) Ltd Full time
3Sixty Health has a great opportunity for a suitably qualified individual to fulfil the advertised

3SIXTY HEALTH position and join their team.

BACKGROUND 3Sixty Health is a black owned and managed, reputable and a major player in driving South African economy by investing in ''black excellence''3Sixty Health is 100% black owned and black managed administrator. It is accredited by the council for medical schemes to offer both administration and managed care services, allowing for a fully integrated, beneficiary-centric approach. Our core competencies in administration include membership management, billing, claim adjudication and customer services.

It is a medical aid administrator of Sizwe Hosmed Medical Scheme.

Walk-In-Consultant

JOB TITLE

JOB GRADE

DIVISION Sales & Marketing

Sales & Marketing

DEPARTMENT
Address and assist walk-in members, Investigates and resolves queries received. Calls members back

JOB PURPOSE where required

Answering incoming calls and redirecting them internally to staff members

1

NUMBER OF JOB HOLDERS

Durban

LOCATION

DUTIES & RESPONSIBILITIES

  • Address and assist walkin members
  • Investigates and resolves queries received. Calls members back where required
  • Answering incoming calls and redirecting them internally to staff members
  • Taking appropriate messages and accurate details when manager is not available
  • Arranging, documenting and following up on deliveries and collections
  • Arranging distribution of mail
  • Assist Manager/Supervisor when necessary
  • General office duties
  • Claims received at reception
  • Pre asses claims and sent for processing
  • Handles provider cheques
  • Maintaining at all times a professional and friendly image to all customers

QUALIFICATIONS AND EXPERIENCE

  • Matric
  • Post matric qualification in customer care, an advantage
  • Advanced computer literacy
  • Excellent telephone skills
  • Accuracy
  • Team player
  • Excellent communication skills
  • Thorough knowledge of all internal business policies, processes and products
  • Strong attention to detail
  • Strong client services skills customer focus ability to relate to and focus on the client's needs
  • Ability to multitask
  • Relevant system knowledge
  • 3 years' experience in the Health Care industry, an advantage
  • Relevant experience in assessing, membership, credit control and client relations
  • Lateral thinker and effective problem solver
  • Excellent interpersonal skills
  • Selfdisciplined
  • Good judgment
  • Highly professional with a high degree of integrity

PERSONAL ATTRIBUTES

  • Ability to handle multiple tasks simultaneously
  • Ability to work under pressure, manage stress and meet deadlines
  • Excellent telephone skills
  • Ability to communicate at all levels
  • Ability to work as part of a team

Job Type:
Permanent

Ability to commute/relocate:

  • Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

  • Do you have relevant experience in assessing, membership, credit control and client relations?

Education:

  • High School (matric) (required)

Experience:

- health care industry: 3 years (required)

Application Deadline: 2023/01/16

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