Net Promoter Score Champion

The NPS Champion is responsible for supporting the Net Promoter Score work stream operationally, including measurement of NPS, analysis of the drivers of NPS, and identification and implementation of KPI's for customer-facing business teams to improve the customer experience.Research and analysis Leverages transactional, behavioral, demographic, survey, and...

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of...

Attention to all skilled C# professionals looking for a career boost! An amazing opportunity is available at one of South Africa's top investment companies. We are in search of a Senior C# Developer to join our dynamic team and contribute to cutting-edge projects that are transforming the investment industry. As a Senior C# Developer, you'll work on...

The ideal candidate will be responsible for overseeing the day to day operations of the division, managing the team and work processes and meeting the divisions financial target. You will also be engaging with clients on a daily basis taking instruction and delivering diverse company secretarial services to clients.Responsibilities:Meet target and manage the...

Home to the world's best loved and trusted hygiene, health, and nutrition brands.Our purpose defines why we exist: to protect, heal and nurture in the relentless pursuit of a cleaner, healthier world. We are a global team united by this purpose.Join us in our fight to make access to the highest quality hygiene, wellness, and nourishment a right and not a...

The Specialist: Digital Operations will report into the Portfolio Manager: Digital Operations, the individual will be responsible to ensure Digital Channels are functional and customers are able to self-serve by investigating customer queries and technical faults, and driving effective incident resolution and customer service. Identify gaps between IT and...

SEEKING:HEAD OF CUSTOMER SUCCESSFOR:Full-Time PositionREMUNERATION:Competitive Salary + IncentivesABOUT US:Trade Shield is a fast-growing tech start-up that harnesses the power of AI to provide our clients with powerful insights into the credit they extend to businesses. Trade credit drives business in global markets and Trade Shield aims to be the leading...

About UsDiligent is the leading governance, risk and compliance (GRC) SaaS company, serving 1 million users from over 25,000 organizations around the world. Our software enables holistic and informed conversations about GRC and ESG to ensure CEOs, CFOs and the board have an integrated view of audit, risk, information security, ethics and compliance from...

The Brand Executive develops plans for the brand, customer experience, product offering and brandloyalty to drive the organization's brand awareness and achieve the sales and profit objectives.He/She champions the brand identity and offering throughout the organization and marketplace.Job Description? Collect and examine customer satisfaction and feedback.?...

The Senior Manager Brand will be accountable to achieve the following to objectives:Design and implement the MTN Brand architecture, brand guidelines and products and services conventions to be implemented across all OpCos in the relevant region Translate brand positioning into action by creating frameworks, roadmaps, execution plans, course corrections,...

Job Summary:As a Customer Support Specialist, you will play a crucial role in receiving and analyzing support requests, determining optimal solutions, and implementing them efficiently. This position requires negotiating deals with customers in alignment with policies and procedures within designated timeframes. Additionally, you will be responsible for...

Vodacom is a Leading African Mobile communication company providing wider range of communication services including mobile voice, messaging, data and converged services to over 73.6 million customers. From our roots in South Africa, we have grown our mobile network business to include operations in Tanzania, DRC, Mozambique and Lesotho. The mobile networks...

To improve customer satisfaction through proactive and reactive service recovery ofMTN customers who have experienced service failure/s or have expresseddissatisfaction with their customer service experience with MTN's customer servicechampionsTo ensure effective service delivery and resource utilisation in the service recoveryteam and coordinate the...

Role: Senior Operations ManagerJob Level: Senior (5+ years)Location:Remote working until further noticeTime Zone Required:SASTType of Contract: 12-month's FTCA Little Bit About the Role:Working within a fast-paced marketing agency, alongside our client, a global beverages brand, the Operations Manager drives the operational delivery and supports with the...

To improve customer satisfaction through proactive and reactive service recovery ofMTN customers who have experienced service failure/s or have expresseddissatisfaction with their customer service experience with MTN's customer servicechampionsTo minimise customer churn and improve customer satisfaction through proactiveand reactive service recovery of MTN...

Business Segment: Personal & Private Banking This role is to lead the Data Monetization capability for the Card business within PPB. This role will lead the application of data analytics/science to drive Card Spend through collaboration of customer engagement and personalization capabilities and techniques. This includes customer behavioural segmentation...

Your work days are brighter here.At Workday, it all began with a conversation over breakfast. When our founders met at a sunny California diner, they came up with an idea to revolutionize the enterprise software market. And when we began to rise, one thing that really set us apart was our culture. A culture which was driven by our value of putting our people...

Are you a seasoned HR professional with a passion for driving transformation and growth? Our leading firm in Johannesburg is seeking a dynamic Group Human Resources Manager to oversee all aspects of HR, including BBBEE, training, transformation, and payrollKey Responsibilities:Manage and implement BBBEE compliance and initiativesDevelop and oversee training...

Key Account Manager: Handle buyers for Retail supplying, planning, implementing, and executing sales Manage the relationship between employer and retail clients within a portfolio Deliver a high standard of client service Proactively manage each retailer's portfolio Identify business opportunities within the portfolio Manage relationships with buyers, plan,...

Senior Manager:Enterprise and Supplier Development (ESD) and B-BBEE TransformationMissionSenior Manager: Enterprise and Supplier Development (ESD) and B-BBEE Transformation is responsible for the implementation of the overall B-BBEE transformation strategy for MTN Group (being a consolidation of MTN SA, Manco and Supersonic) and MTN SA with a strong focus on...