Agent: Service Operations Sa

2 weeks ago


Johannesburg, Gauteng, South Africa MTN Nigeria Full time
To improve customer satisfaction through proactive and reactive service recovery of
MTN customers who have experienced service failure/s or have expressed
dissatisfaction with their customer service experience with MTN's customer service
champions
To minimise customer churn and improve customer satisfaction through proactive
and reactive service recovery of MTN customers who have experienced service
failure/s or have expressed an intent to discontinue business with MTN SA.
To promote and maintain the image of the company by initiating effective
communication with customers wishing to cancel their contracts with MTN and
encouraging retention of existing customers through service excellence.

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