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Retail Sales Agent

4 months ago

Johannesburg, Gauteng, South Africa Motivity (PTY) Ltd Full time

OVERVIEW OF THE ROLE

Store Controls and Management

  • Ensure the store is fully operational at opening hour every morning.
  • Be ready and in place to meet and assist customers.
  • Drive sales to ensure sales targets are met and exceeded.
  • Assist fellow colleagues during busy periods and stand in for them during breaks and during periods of absence.
  • Maintenance of the merchandise sections, in store promotions, signage and displays, collateral, POS material and pricing strategies according to current guidelines and timelines.
  • Ensure the shop is clean and tidy always.
  • Implement all required store processes.
  • Compile performance reports as required.

Stock Control

  • Ensure effective stock control and loss prevention practices.
  • Ensure the correct quantities are ordered timeously to meet customer demands and marketing initiatives.
  • Ensure orders are placed with sufficient leadtime for the products to arrive at the store before stock shortages are experienced.
  • Receive deliveries according to the procedure.
  • Check that deliveries are correct, as per purchase order and that all stock is received in a good condition.
  • Conduct spot checks on boxed items to ensure that they are in a good condition.
  • Check all quantities and calculations on invoices and delivery notes for accuracy and required adjustments before goods are signed for.
  • Conduct physical stock takes as required.

Customer Service

  • Assist Customers in the most professional and effective manner.
  • Ensure the implementation of customer servicerelated best practice in conjunction with the company practice and service providers.
  • Ensure that the walkin customer service offered is of the highest standard.
  • Assist with the escalated customer queries and complaints and ensure they are resolved satisfactory and timeously.
  • Identify report and resolve and control failings affecting customer service.

Minimum Requirements

  • Matric
  • Sales or Customer Service Certificate
  • Minimum of 3 years in a retail sales environment preferably in the telecoms industry
  • Cellular product and service knowledge is preferable

Job Type:
Permanent

COVID-19 considerations:
All customers have to wear a mask, sanitise at the door and take their temperatures

Education:

  • High School (matric) (required)

Experience:

  • Sales: 3 years (required)
  • Telecoms: 3 years (required)